Security Service Technician

Johnson Controls, Inc.; Chantilly, Northern (VA, KY); Hybrid; USD 48,000 - 51,000; Full time

Benefits offered by this job

Union benefits

Hourly pay 35-37

Job summary

Johnson Controls, Inc. in Chantilly, VA seeks a Commercial Service Technician to troubleshoot and service Burglar/Fire Alarm, CCTV and Card Access systems.

You will work with a full set of tools from a remote location and provide customers with practical, timely solutions at the time of service. Requirements include 3 years of experience with Tyco Integrated Security or equivalent, Card Access/CCTV expertise, a valid driver’s license, and a High School Diploma.

Qualifications

• Minimum 3 years’ experience with Tyco Integrated Security or comparable product line.
• Experience with Card Access and CCTV/IP cameras.
• Electrical/Electronic background and valid driver’s license.
• High School Diploma or equivalent; pass government background check.

Responsibilities

• Troubleshoot and service Burglar/Fire Alarm, CCTV and Card Access systems.
• Repair or replace faulty equipment and test operation.
• Coordinate inspections and/or installations with authorities as needed.
• Provide customers with solutions and quotes to improve facility efficiency.

Skills

Security systems

Card Access

CCTV/IP cameras

Electrical background

Driver's license

Background check

Education

High School Diploma or equivalent

Tools

Tyco Integrated Security familiarity

CCure Certification

Lenel Certification

Hirsch Certification

Bosch Certification

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How you will do it

As a Commercial Service Technician, you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

What we look for

Required

• Minimum 3 years’ experience installing and inspecting/servicing Tyco Integrated Security or comparable product line.
• Experience with Card Access/CCTV/IP cameras
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.
• High School Diploma or equivalent.
• Must be able to successfully pass government-required background screen

Preferred

• Some college or technical school preferred.
• Bosch Certification.
• Ccure Certification
• Lenel Certification
• Hirsch Certification

*This is a Bargaining Unit Position. Pay Range: $35-37 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.