Security Service Technician

Johnson Controls; Lexington (KY); On-site; USD 54,415,000 - 93,842,000; Full time

Benefits offered by this job

Benefits through local labor union

Competitive hourly rate

Job summary

Johnson Controls is seeking a Security Technician to troubleshoot, service, inspect, and repair intrusion, IP CCTV, access control, and fire alarm systems across commercial environments. You will diagnose issues, test system operation, and provide clear guidance to customers to restore full functionality.

Join a team focused on safety, service quality, and reliable outcomes. The role requires a valid driver’s license, strong communication skills, and a willingness to collaborate with dispatch

Qualifications

• 1 year of experience in the low-voltage or security industry.
• Strong general knowledge of major security manufacturer platforms (Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC).
• Experience servicing and troubleshooting intrusion, IP CCTV, access control, and fire alarm systems in commercial environments.
• Strong verbal communication skills and the ability to explain service findings and next steps clearly.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.
• High school diploma or GED.

Responsibilities

• Locate and diagnose trouble with damaged equipment, wiring, or system components.
• Readjust, repair, or replace inoperative equipment and test systems to confirm proper operation.
• Perform repairs and inspections of intrusion detection, IP CCTV, access control, and fire alarm systems.
• Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
• Test system operation to the customer monitoring center to establish service connectivity.
• Complete forms, service notes, and customer paperwork accurately and on time.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies when needed.
• Provide recommendations, solutions, and quotes that help customers improve system performance and facility efficiency.

Skills

Low-voltage/security experience

Diagnostic troubleshooting

Communication skills

Driver's license

Education

High school diploma or GED

Tools

Bosch/Radionics

Honeywell

Firelite

Silent Knight

DMP

DSC

Job description

Security Technician

Johnson Controls helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in demanding environments such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Backed by advanced technology, lifecycle services, and an industry-leading field organization, we help turn goals into real-world results and support the systems that keep critical buildings performing where it matters most.

Role Overview

As a Security Technician, you will troubleshoot, service, inspect, and repair intrusion, IP CCTV, access control, and fire alarm systems from multiple manufacturers. You will act as a trusted advisor to customers, explain next steps clearly, and help restore full system functionality with a strong focus on service quality, responsiveness, and reliable outcomes.

Key Responsibilities

• Locate and diagnose trouble with damaged equipment, wiring, or system components.
• Readjust, repair, or replace inoperative equipment and test systems to confirm proper operation.
• Perform repairs and inspections of intrusion detection, IP CCTV, access control, and fire alarm systems.
• Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
• Test system operation to the customer monitoring center to establish service connectivity.
• Complete forms, service notes, and customer paperwork accurately and on time.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies when needed.
• Provide recommendations, solutions, and quotes that help customers improve system performance and facility efficiency.

How You Will Do It

• Own the service outcome with accountability, safety, and integrity, from first diagnosis through final resolution.
• Stay close to the customer's needs by explaining findings clearly, setting expectations, and helping remove barriers to restoration.
• Use disciplined troubleshooting and testing practices to confirm repairs, validate monitoring-center connectivity, and reduce repeat issues.
• Improve every day by documenting work carefully, sharing practical recommendations, and applying lessons learned on future calls.
• Win as one team by collaborating with fellow technicians, dispatch, and outside agencies to complete the work efficiently and professionally.

Qualifications

1. 1 year of experience in the low-voltage or security industry.
2. Strong general knowledge of major security manufacturer platforms, including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, and similar systems.
3. Experience servicing and troubleshooting intrusion, IP CCTV, access control, and fire alarm systems in commercial environments.
4. Strong verbal communication skills and the ability to explain service findings and next steps clearly.
5. Valid driver's license with an excellent driving record.
6. Ability to pass thorough background and identity checks.
7. High school diploma or GED.

Nice to Have

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload a ladder from a fleet vehicle and climb ladders as needed.
• Ability to operate a fleet vehicle safely at all times.
• Excellent customer service skills and comfort discussing recommendations and service options.

Why Join Us

Join a team that is focused on customer outcomes, technical excellence, and dependable service. At Johnson Controls, you will support critical security and life-safety systems with the backing of advanced technology, lifecycle services, and a field organization committed to helping customers operate with confidence.

Pay Range: $18.99 to $32.75 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-