Experienced Security Service Technician

Johnson Controls, Inc.; Westbrook (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Security Technician in Westbrook, ME. You will troubleshoot intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers, inspect for proper function, and provide clear reports to customers.

You will serve as a trusted advisor to resolve building inefficiencies and drive system reliability. Ideal candidates have 5+ years in low-voltage or security and knowledge of Bosch/Radionics, Honeywell, and other major platforms.

Qualifications

• 5 years in low-voltage or security industry.
• Knowledge of major security platforms (Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC).
• Valid driver's license with clean record.
• Able to pass background and identity checks.

Responsibilities

• Troubleshoot intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers.
• Inspect systems to ensure proper functionality and provide written/digital reports.
• Provide customers with high-level service and solutions during on-site service.
• Coordinate inspections/installation with police, fire departments or other agencies.
• Provide quotes to support recommendations and solutions.

Skills

Security industry experience

Major security platforms knowledge

Driver's license

Background checks

Customer service

Tools

Hand tools

Power tools

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 5 years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including:
  • Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.

Preferred

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle in a safe manner.
• Ability to communicate and provide excellent customer service

HIRING HOURLY RANGE: $26-$35 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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