Service Technician - FAST License

Allied Universal; Wyoming (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight paid holidays, sick days, and 4.

Job summary

Allied Universal Technology Services seeks a Fire Service Technician to service, maintain, repair, and diagnose access control and IP-based video systems at commercial client sites.

The role requires 2+ years of field experience, a relevant license, and solid IT/network understanding. You will travel to sites, troubleshoot installations, document issues, and provide remote support while upholding safety and company standards.

Qualifications

• A high degree, vocational school or equivalent required.
• 2+ years of field experience.
• Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI.
• Possession of state‑specific licensing (e.g., Class D or Alarm Installer) or ability to hold a license once hired.
• FAST license.
• Understanding of Windows operating systems and overall IT network topology.
• Highly proactive and skilled individual, maintaining performance consistent with Allied Universal Technology Services core values.
• Ability to meet deadlines and work in a fast‑paced environment with minimum direction.
• Good communication skills for effective interaction with internal & external customers.
• Available for scheduled “on‑call” duties to respond to emergency service calls.
• Strong troubleshooting skills and mechanical and electronic aptitude.
• Capable of lifting up to 50 lbs and working on ladder heights of up to 16 feet.
• Ability to work independently or as part of a team.
• Good verbal and written communication skills.

Responsibilities

• Service, maintenance, repairs, and diagnostics on access control equipment and IP-based video systems.
• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems.
• Troubleshoot system installations to identify issues and apply effective resolutions to ensure operability.
• Demonstrate knowledge of reading electrical schematics, CAD drawings and related documents for low voltage applications.
• Establish and maintain effective working relationships with internal and external customers.
• Provide phone and online remote diagnostic support.
• Drive to commercial client sites with a company‑issued vehicle to perform service.
• Perform other duties as assigned by Operations Management.

Skills

Troubleshooting

Communication

Teamwork

Time management

Education

High school diploma or equivalent

Tools

Software House

Lenel

AMAG

S2

Brivo

Milestone

Exacq

Axis

Bosch

Commend

DMP

Open Options

Notifier

Fluidmesh

ONSSI

Job description

Company Overview

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

What to expect as a Fire Service Technician

The Security Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head‑end video recording devices, wired and wireless systems, and intercom systems.

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems (electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head‑end video recording devices, wired and wireless systems, and intercom systems).
• Troubleshoot system installations to identify issues and apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code.
• Apply all necessary documentation for tracking of service-related issues.
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog and digital test equipment and CCTV testing devices.
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for low voltage applications.
• Establish and maintain effective working relationships with both internal and external customers.
• Provide phone and online remote diagnostic support.
• Drive to commercial client sites with a company‑issued vehicle to perform service.
• Perform other duties as assigned by Operations Management.

What knowledge and skills are required

• A high degree, vocational school or equivalent required.
• 2+ years of field experience.
• Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI.
• Possession of state‑specific licensing (e.g., Class D or Alarm Installer) or ability to hold a license once hired.
• FAST license.
• Understanding of Windows operating systems and overall IT network topology.
• Highly proactive and skilled individual, maintaining performance consistent with Allied Universal Technology Services core values.
• Ability to meet deadlines and work in a fast‑paced environment with minimum direction.
• Good communication skills for effective interaction with internal & external customers.
• Available for scheduled “on‑call” duties to respond to emergency service calls.
• Strong troubleshooting skills and mechanical and electronic aptitude.
• Capable of lifting up to 50 lbs and working on ladder heights of up to 16 feet.
• Ability to work independently or as part of a team.
• Good verbal and written communication skills.

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com