Security Service Technician

Johnson Controls, Inc.; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Johnson Controls, Inc. is looking for a skilled technician to design, install, and maintain integrated security and communication systems. Ideal candidates will have experience with Cisco products, a strong understanding of network architecture, and excellent problem-solving skills. This role provides an opportunity to develop within a diverse team committed to innovation and customer satisfaction.

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

401(k) savings plan with company match

Employee Assistance Program

Wellness Program

Qualifications

• Experience with Cisco switches and routers.
• Certifications in Security and Fire communication products.
• Ability to interpret and read blueprints and schematics.

Responsibilities

• Design and install security and communication applications independently.
• Troubleshoot faulty equipment and maintain customer satisfaction.
• Coordinate with agencies for testing and final acceptance.

Skills

Analytical Skills

Troubleshooting Skills

Communication Skills

Organizational Skills

Team Player

Education

High School Diploma

Associates Degree or equivalent work experience

Tools

Cisco Products

Software House Systems

CCTV Systems

Job description

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

Responsible for designing, installing, and servicing the software and hardware for integrated applications following governing codes and standards. Design, install and service various types of communication applications to include wireless and LAN/Wan based security, fire, video surveillance and access control solutions following governing codes and standards.

How you will do it

• Design, installs and services the software and hardware for integrated systems/applications without supervision.
• Completes system and network programming as required.
• Locates and clears trouble with damaged equipment or wiring, readjusts equipment, repairs or replaces inoperative equipment and test for proper operation.
• Maintains as a positive liaison between Tyco IS and the customer to ensure proper communication is filtered through the Tyco IS and the customer organization while maintaining a high degree of professionalism and customer satisfaction.
• Coordinates testing and final acceptance of system/application with the customer, police, fire or other agencies as required.
• Ensures proper application of systems products to meet customer requirements.
• Responsible for engineering, configuration, installation, maintenance and support of data/video communication networks including wireless and IP solutions.
• Develop and provide training and technical support tools for users with varying levels of IT, Security and Fire knowledge and competence.
• Construct and maintain up-to-date and accurate documentation of security, fire and network configurations, diagrams and programming records. Create detailed security, fire and networked server documentation, including physical diagrams, logical diagrams, IP address schemes and asset management and database designs.

What we look for

Required

• Associates Degree preferred or equivalent work experience.
• High School Diploma required.
• Variety of Security, Fire and communication manufacturer product certifications.
• State and Local Certifications as required.
• Have the aptitude and or the years of experience capable of designing, installing, inspecting and repairing integrated systems/applications.
• Experience with Software House, American Dynamics, Bosch,DMP, and other Enterprise Level Access Control systems, CCTV and IP video systems.
• Have the aptitude and experience in wireless and LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers.
• Experience with and solid working understanding of Cisco switches, routers, IOS software and diagnostics.
• Good working knowledge of required technical hardware such as Cisco Routers, CSU, DSU, bridges, multiplexers, servers and switches; knowledge of building, configuring, and troubleshooting campus networks and remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Manage multiple tasks and resources.
• Client/Server diagnostic support skills to understand how applications communicate within LAN/WAN/MAN networks and over the Internet.
• Good understanding of IP Backbone Architecture, TCP/IP protocol.
• Strong analytical and troubleshooting skills.
• Ability to effectively interact with internal organization and customer representatives and be a team player at all levels.
• Possess a high level of PC literacy.
• Must possess advanced knowledge of designing, installing, inspecting and repairing integrated systems/applications.
• Ability to work independently or in a team environment.
• Interpret/read blueprints, building plans, electrical, schematics and sprinkler/fire plans in order to complete equipment installations, repairs, inspections and clear troubles.
• Must have a valid driver license.
• Ability to occasionally travel out of town to customer locations and training.
• Ability to pass government background investigations when required.
• Must be available after hours to provide off-site software and hardware support and if required on-site support to resolve system failures for integrated applications.

Preferred

• Project Management will be an optional requirement.
• Fire and Project Management will be an optional requirement
• Cisco Certifications (CCNA or higher) and SE or FE, MCSE Preferred unless required for a customer need than this would be required.
• NICET Fire Level 1 and 2 required, 3 preferred.
• NICET Access Control and Close Circuit TV preferred.
• Associate Degree or 2-year technical school program graduate preferred.
• An industry-recognized apprentice training program may be substituted for the formal education requirement.