Security Service Technician

JCI; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company specializing in integrated applications seeks an engineer responsible for designing, installing, and servicing complex communication systems. The successful candidate will ensure compliance with governing codes, provide technical support, and maintain customer satisfaction. Ideal applicants will possess a strong technical background in security and network engineering, along with relevant certifications.

Qualifications

• Experience with Security and Fire systems, communication applications, and network engineering.
• Strong knowledge of Cisco switches, routers, and IP architecture.
• Ability to work independently and interpret schematics.

Responsibilities

• Design, install, and service communication applications per standards.
• Troubleshoot equipment and maintain positive customer communication.
• Document configurations and provide user training.

Skills

Troubleshooting

Customer Communication

Network Engineering

Education

Associate Degree

High School Diploma

Tools

Cisco Products

CCTV Systems

LAN/WAN Networks

Job description

2 days ago Be among the first 25 applicants

Responsible for designing, installing, and servicing the software and hardware for integrated applications following governing codes and standards. Design, install, and service various types of communication applications, including wireless and LAN/WAN-based security, fire, video surveillance, and access control solutions, in compliance with governing codes and standards. Complete system and network programming as required. Troubleshoot damaged equipment or wiring, readjust, repair, or replace inoperative equipment, and test for proper operation. Maintain positive communication between Tyco IS and customers to ensure high professionalism and customer satisfaction. Coordinate testing and final acceptance of systems with customers and authorities as needed. Ensure proper application of system products to meet customer requirements. Responsible for the engineering, configuration, installation, maintenance, and support of data/video communication networks, including wireless and IP solutions. Develop and provide training and technical support tools for users with varying levels of IT, Security, and Fire knowledge. Document security, fire, and network configurations, diagrams, and programming records accurately, including diagrams, IP schemes, and asset management. Qualifications include an Associate Degree or equivalent work experience (preferred), High School Diploma (required), various manufacturer certifications, state and local certifications, experience with Security, Fire, and enterprise access control systems, CCTV, IP video systems, wireless, and LAN/WAN network engineering with Cisco products. Strong knowledge of Cisco switches, routers, IOS, diagnostics, IP Backbone Architecture, TCP/IP, and troubleshooting skills. Ability to work independently or in teams, interpret blueprints and electrical schematics, and travel as needed. Background checks and availability for after-hours support required. Preferred qualifications include Project Management certifications, Cisco CCNA or higher, NICET Fire Level 1-3, NICET Access Control and CCTV, technical school or industry training, and apprenticeship programs.