Security Service Technician

MedStar Health; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technology service provider is seeking a Service Technician in Boston to join their mission of providing state-of-the-art security solutions. The technician will be responsible for servicing and maintaining security systems, requiring technical expertise and strong customer service skills, with opportunities for professional growth and development.

Benefits

Medical, dental, vision, and disability insurance

401(k) and Supplemental Income Plan eligibility

Eight paid holidays annually

Accrued vacation time

Qualifications

• Two years of field experience in the electronic security industry.
• Valid Driver's License with a clean driving record.
• Exceptional interpersonal and communication skills.

Responsibilities

• Perform service, maintenance, and diagnostics on various security systems.
• Travel to client sites for equipment repair and troubleshooting.
• Document service-related issues through ServiceNow.

Skills

Troubleshooting

Mechanical aptitude

Customer service

Education

High school diploma or equivalent

Job description

Security Service Technician

Job Locations

US-MA-Boston

Requisition ID

2025-1393822

Category (Portal Searching)

Technician

Business Unit

AUTS

Overview

Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.

Job Description

Allied Universal Technology Services is hiring a Service Technician to drive our mission of being the world's most trusted service provider. The technician will perform service, maintenance, repair, and diagnostics on access control systems and IP-based video equipment, including electrified/non-electrified locks, card readers, IP/analog cameras, intercoms, video recorders, and wired/wireless systems.

RESPONSIBILITIES:

Travel to commercial client sites to service, identify, repair, troubleshoot, and detect access control equipment and IP based video security systems. Including but not limited to:
• Electrified/non-electrified locks, card readers, ancillary door devices
• IP/analog cameras, head-end video recording devices
• Wired/wireless systems and intercom systems
• Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, State and local regulations
• Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications
• Provide phone and on-lineremote diagnostic support with a high level of customer service to both internal and external clients
• Collaborate and perform tasks with other internal teams and clients as required

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company-issued vehicle
• Minimum of two (2) years of field experience in the electronic security industry
• Possession of state-specific licensing or ability to obtain and hold license once hired
• Proficient computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
• Exceptional interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
• Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
• Available for scheduled "on-call" duties to respond to emergency service tickets/requests
• Strong troubleshooting skills, mechanical and electronics aptitude
• Ability to work with a variety of hand and power tools
• Capable of lifting up to 50lbs and work on various ladder heights

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in the electronic security industry
• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1393822