Inside Service Technician - Cold Side (Remote Work Schedule)

Parts Town; Cincinnati (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

Join Parts Town as an Inside Service Technician for a remote position focused on providing technical support for cold side foodservice equipment! With a strong emphasis on communication, troubleshooting, and customer service, this role offers a chance to work with a dynamic team while enjoying flexible perks and growth opportunities. Apply now to be part of a recognized workplace that values diversity and innovation.

Benefits

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health, dental and vision insurance

401(k) with match

Paid time off and holidays

Qualifications

• Experience in electric/gas appliance repair or HVAC required.
• Strong verbal and written English communication skills.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Provide customer service and technical support for cold side equipment.
• Diagnose and resolve equipment issues over the phone and email.
• Maintain customer call records and communicate with manufacturers.

Skills

Communication

Troubleshooting

Multitasking

Education

Experience in electric/gas appliance repair, refrigeration, or HVAC

Job description

Inside Service Technician - Cold Side (Remote Work Schedule)

Join to apply for the Inside Service Technician - Cold Side (Remote Work Schedule) role at Parts Town

Inside Service Technician - Cold Side (Remote Work Schedule)

3 days ago Be among the first 25 applicants

Join to apply for the Inside Service Technician - Cold Side (Remote Work Schedule) role at Parts Town

Get AI-powered advice on this job and more exclusive features.

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Description

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Remote work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
  
  

The Job at a Glance

As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment! After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

A Typical Day

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
  
  

To Land This Opportunity

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• You’re an all-star communicator and are proficient in English (both written and verbal)
• You have a quality, high speed internet connection at home
• You’re confident using a computer and navigating programs such as MS Word & Outlook
• You’re passionate about troubleshooting and finding innovative solutions to difficult problems
• You have the ability to multitask and thrive in a fast paced, team oriented atmosphere
• You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed
  
  

About Your Future Team

The Technical Service group is a team of experienced, passionate, and dedicated professionals. We have over 500 years of combined experience, but we’re constantly learning and growing! We are a close-knit team that loves collaborating. We’re not afraid to get our hands dirty, and we’re always willing to go the extra mile. We are also a lot of fun! We frequently challenge ourselves by experimenting with our foodservice equipment. We’re the most popular team at lunchtime (because we know how to cook)! If you’re looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $23.01 – 30.78 hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Transportation, Logistics, Supply Chain and Storage and Warehousing and Storage

Referrals increase your chances of interviewing at Parts Town by 2x

Sign in to set job alerts for “Service Technician” roles.

Automotive Service Technician - All Levels

Automotive Service Technician - 2nd Shift

Erlanger, KY $55,000.00-$60,000.00 1 week ago

Cincinnati, OH $90,000.00-$170,000.00 7 months ago

Field Service Technician/ Industrial Mechanic

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.