Technician

Pavion; Westminster (CO); On-site; USD 41,000 - 55,000; Full time

Job summary

Pavion is seeking a talented Technician to join our security business unit in Westminster, CO. You will diagnose, maintain, and upgrade access control, video, and alarm systems for clients across commercial sectors, communicating clearly about system status and recommended upgrades.

The role requires hands-on troubleshooting, tool use, and timely reporting. We value reliability, strong customer relations, and a commitment to safety and quality in every service call.

Qualifications

• High school diploma or equivalent required.
• At least 5 years maintaining and modifying access control and video systems.
• Valid driver's license with a good driving record.
• LenelS2 or CCURE9000 certifications required.

Responsibilities

• Communicate with clients about system condition and recommended upgrades.
• Maintain and test multi-security systems for clients with service contracts.
• Troubleshoot issues to determine root cause and corrective action.
• Time stamp progress in Blue Folder ticket system for real-time updates.
• Handle multiple service calls daily with independence and focus.
• Produce timely and detailed service reports.
• Build positive relationships with clients.
• Share new technical information with the Operations installation team.
• Coordinate with team on next steps discovered during calls.
• Be accountable for ongoing development within the department.
• Maintain the highest level of integrity when dealing with customers or colleagues.

Skills

Access control systems

Video surveillance

Troubleshooting

Customer communication

Education

High School Diploma

Tools

LenelS2

CCURE9000

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Technician to join our security business unit.

Primary Responsibilities:

• Communicate with clients about the condition of their system and recommend upgrades to keep them current with latest security technology
• Maintain and Test multi security system for Clients that have service contracts in place
• Troubleshoot technics to determine what type of problem may exist and to facilitate a corrective action to solve the problem
• Required to time stamp progress in Blue Folder ticket system for real time updates to customers
• Work effectively and independently thru multiple service calls daily
• Produce timely and detailed service reports
• Build positive relationship with clients
• Share new technical information or knowledge to Operations installation department
• Communicate with coordination team on next steps and needs discovered in calls
• Be accountable for continuous development and growth within the department
• Maintain the highest level of integrity when dealing with customers or colleagues

Basic Qualifications:

• High School Diploma
• 5 years of experience in maintenance, repairs and small additions to existing access control and video systems
• Must possess a valid driver license and acceptable driving record
• LenelS2 or Softwarehouse CCURE9000 certifications

Preferred Qualifications:

• Ability to operate hand and power tools
• Ability to wire and troubleshoot relay logic

Pay Range

The hourly pay range for this position is $30–$40 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.