Security Service Technician

Alloy Enterprises; Appleton (WI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Company vehicle

Referral bonuses

Medical insurance

Dental/vision insurance

HSA

Life insurance

401(k) with company match

Disability insurance

Wellness program

Employee assistance

Job summary

Johnson Controls in Appleton, WI is seeking a Commercial Service Technician to troubleshoot and service security systems, including burglar and fire alarms, CCTV, and card access. You will be set up with tools to work independently from a remote location and provide top-tier service to customers.

The role requires 3–4 years' experience with fire/burglar alarm systems, Card Access/CCTV/IP cameras, and a strong electrical/technical background. A valid driver’s license is essential.

Qualifications

• High School Diploma or equivalent.
• 3-4 years’ experience installing and inspecting/repairing fire or burglar alarms.
• Experience with Card Access/CCTV/IP cameras.
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver’s license.

Responsibilities

• Troubleshoot and service security systems. Alleviate customer concerns during service.
• Repair or replace burglar alarms, fire alarms, CCTV, Card Access, and other security equipment.
• Work independently from a remote location with provided tools and equipment.
• Provide the highest level of service to resolve building inefficiencies and service-related items.
• Act as a trusted advisor by delivering solutions and outcomes at the time of service.

Skills

Excellent communication

Electrical/Electronic background

Valid driver's license

Education

High School Diploma or equivalent

NICET II or greater

Tools

Card Access

CCTV

IP cameras

Job description

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HAS)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!

This position will be based in Appleton, WI

What you will do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

As a Commercial Service Technician, you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

What we look for

Required

• High School Diploma or equivalent.
• Minimum 3-4 years’ experience installing and inspecting/repairing fire or burglar alarms.
• Experience with Card Access/CCTV/IP cameras
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.

Preferred

• Fire alarm experience preferred.
• Networking experience
• NICET II or greater preferred.

HIRING HOURLY RANGE: $23.07 - 31.73 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.