Security Sergent

SeaWorld; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible SPA

Job summary

SeaWorld is seeking an Ambassadors leader to direct the Security Team in daily park operations, ensuring a safe environment for employees and guests. You will supervise 36 officers, set procedures, coordinate with management and local authorities, and manage hours and budget while delivering top‑notch customer service.

Ideal candidates bring 3–5 years of related experience, a valid driver’s license, CPR/First Aid and Guard Card certifications, and the ability to lift up to 50 lbs.

Qualifications

• Must be at least 18 years old.
• Have and maintain a valid driver’s license.
• CPR, First Aid, and Guard Card certifications.
• A minimum of 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
• Able to obtain a Firearms permit.
• Strong written/verbal communication skills.
• Able to handle multiple tasks in a fast-paced work environment.
• Able to stand and/or walk for prolonged periods of time.
• Able to lift and/or move up to 50 lbs.
• Resume required.

Responsibilities

• Direct personnel involved in establishing and maintaining park security and property protection programs.
• Directly supervise more than 36 security officers during an assigned shift in the Security Department.
• Represent SeaWorld with a positive attitude and commitment to quality.
• Establish operational procedures for guarding, patrolling, information handling, and incident investigation.
• Cooperate with management to formulate policies and coordinate programs with park activities.
• Coordinate with local government to ensure cooperation with law enforcement.
• Track worked hours and report labor expenses; oversee area budget.
• Supervise staff according to policies; interview, hire, train, and evaluate.
• Ensure excellent customer service by responding to customer needs and expectations.
• Train team members and address complaints and problems.
• Other duties as assigned.

Education

Associate degree (A.A.) or equivalent

CPR, First Aid certifications

Guard Card certifications

Tools

Firearms permit

Job description

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

This role will lead the Security Team through daily operation of the Park on both Operating and Non-Operating hours to ensure a safe atmosphere for our employees and guests. This position will balance Security/Law Enforcement practices with that of Safety including Medical Response procedures, Fire Prevention, and Incident Management. You will:

• Direct personnel involved in establishing and maintaining park security and property protection programs.
• Directly supervise more than 36 security officers during an assigned shift in the Security Department.
• Enthusiastically represents SeaWorld by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job.
• Establish operational procedures for activities such as guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
• Confer with representatives of management to formulate policies, determine need for programs, and coordinate programs with park activities.
• Confer with representatives of local government to ensure cooperation and coordination of park activities with law enforcement agencies.
• Track worked hours and reports labor expenses to Director of Security, and oversees area budget.
• Carry out supervisory responsibilities in accordance with the organizations’ policies and applicable laws including interviewing, hiring and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Responsibilities include, but are not limited to: training team members, planning, assigning, and directing work; addressing complaints and resolving problems.
• Other duties as assigned.

What it takes to succeed:

• At least 18 years of age.
• Have and maintain a valid driver’s license. Out of state residents, students, active military and their dependents must have a valid driver’s license and provide a copy of the DMV report from their state of residency.
• C.P.R., First Aid, and Guard Card certifications.
• A minimum of 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
• Able to obtain a Firearms permit.
• Strong written/verbal communication skills.
• Able to handle multiple tasks in a fast-paced work environment.
• Able to stand and/or walk for prolonged periods of time.
• Able to lift and/or move up to 50 lbs. with/without accommodations.
• Associate’s degree (A.A.) or equivalent from a two-year college or technical school preferred.
• Resume required.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.