Security - Security Operations Coordinator

Chiefs; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Join the Kansas City Chiefs as a Security Operations Coordinator! In this role, you'll ensure safety and uphold security policies while leading a team of officers in a fast-paced sports environment. This is an opportunity for a proactive professional to contribute to high operational standards and ensure a secure setting for fans and staff.

Qualifications

• At least 2 years’ experience in physical security operations.
• Ability to obtain and maintain a Class A Patrol Officer License.
• Valid driver’s license.

Responsibilities

• Supervise and coordinate daily physical security operations.
• Ensure continuous monitoring of security systems.
• Respond promptly to security incidents and emergencies.

Skills

Integrity

Communication

Problem Solving

Decision Making

Leadership

Situational Awareness

Education

High school diploma or GED

Post-secondary education or relevant training

Job description

Security - Security Operations Coordinator

Job Description

Posted Tuesday, May 20, 2025 at 6:00 AM

Position Profile: Security Operations Coordinator

Department: Security

Reports to: Security Manager

Supervises: Security Officers

Status: Full-Time, Non-Exempt

JOB SUMMARY : The Security Operations Coordinator is responsible for ensuring that our security policies and procedures are upheld and continuously improved, collaborating closely with our Security Manager and a dedicated team of security officers. If you’re a proactive professional with a commitment to safety and operational excellence, we want to hear from you.

ESSENTIAL ACCOUNTABILITIES:

• Supervise and coordinate daily physical security operations to ensure site safety and security.
• Ensure the continuous monitoring of security systems (e.g., surveillance, access control) and direct response to incidents.
• Ensure security officers are trained in operational procedures, compliance, and emergency protocols.
• Manage team scheduling and assignments to ensure optimal coverage during peak and off-peak hours.
• Respond promptly to security incidents and emergencies, ensuring proper action is taken.
• Document and report incidents clearly, ensuring compliance with organizational and legal requirements.
• Coordinate with law enforcement, emergency responders, and other external partners when necessary.
• Evaluate security operations regularly, identifying and implementing improvements.
• Ensure compliance with security regulations, best practices, and internal policies.
• Monitor and report key performance indicators (KPIs) for strategic decision-making.
• Collaborate with the Security Manager to promote a culture of safety and accountability.
• Serve as the onsite emergency response point of contact during your shift.
• Train, mentor, and evaluate security personnel to ensure compliance with established competencies and operational standards.

COMPETENCIES:

• Integrity – Demonstrates honesty and accountability in all actions.
• Responsibility – Takes ownership of maintaining the effectiveness of Safety and Security Operations.
• Leadership – Demonstrates effective leadership by motivating and guiding the security team to meet operational goals while maintaining high standards of service.
• Teamwork – Collaborates effectively, enhancing morale and team success.
• Problem Solving - Identifies issues and implements timely, effective, and creative solutions.
• Communication – Communicates effectively with internal leadership, external partners, and frontline teams, including presenting plans and recommendations.
• Situational Awareness – Maintains awareness of surroundings and potential threats during operations.
• Analytical Skills - Synthesizes complex information to make informed, risk-based decisions.
• Decision Making - Makes quick, well-informed decisions under pressure, balancing safety and efficiency.
• Fan Experience – Ensures a secure, yet welcoming and respectful environment for all guests.

MINIMUM QUALIFICATIONS REQUIRED:

• Ability to obtain and maintain a Class A Patrol Officer License from the Kansas City Private Officers Licensing Unit, with full understanding of its legal authority.
• Valid driver’s license.
• High school diploma or GED required; preference for post-secondary education or relevant training.
• At least 2 years’ experience in physical security operations.
• Availability to work varied shifts, including weekends, nights, and holidays.
• Successful completion of a background check.
• Willing and able to work flexible hours, including nights, weekends, and holidays in support of operations.

PHYSICAL REQUIREMENTS:

• Must be able to work extended hours.
• Must be able to walk long distances and stand for extended periods.
• Must be able to lift/carry objects weighing 75 lbs.
• Must be able to respond to emergencies and incidents on-site in a timely manner.
• Must be able to safely climb ladders and work outdoors in extreme weather conditions.

Why the Kansas City Chiefs?

Be a part of a world-class organization where your expertise directly contributes to maintaining a safe and secure environment for our team and fans. This is your opportunity to excel in a high-stakes, dynamic setting while advancing your career with one of the most respected brands in sports.

Ready to Elevate Your Career?

Apply now and join us in setting the standard for security excellence!