Client Success Team Operations Coordinator (Remote)

ZipRecruiter; Kansas City (MO); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Client Success Team Operations Coordinator to enhance client satisfaction and ensure smooth operations. This remote role involves managing campaigns, communicating with clients, and supporting internal teams. Ideal candidates are adaptable and driven to deliver exceptional experiences.

Qualifications

• Experience in client communication and campaign management required.

Responsibilities

• Assist in building, launching, and optimizing campaigns.
• Serve as the primary contact for clients when team members are unavailable.
• Perform quality checks on client-facing deliverables.

Skills

Client Communication

Campaign Management

Quality Control

Job description

Job Description

OUR HIRING PROCESS:

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
2. We may then invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to determine if you are a good fit for the team.
3. Next, we invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire anyone without meeting them face-to-face or via Zoom. You will be invited to a live meeting or Zoom session to meet our INFUSE team.
4. Following the interview, if both parties are interested, we will discuss the offer. We do not make offers without a live conversation first. We consider our team members our family and want you to feel comfortable and welcomed.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Team Operations Coordinator (Remote) to join our team. Your efforts will directly contribute to our clients' satisfaction and our company's success. The Floating Backup role involves handling regular reporting, communicating campaign performance, and assisting with other tasks as needed to ensure smooth operations during team members' absences. This role offers flexibility and adapts to periods requiring additional support.

Key Responsibilities:

• Campaign Management & Execution: Assist in building, launching, and optimizing campaigns. Ensure smooth execution and troubleshoot issues during team member absences.
• Client Communication: Serve as the primary contact for clients when team members are unavailable. Provide updates on lead delivery, address questions, and inform clients about campaign performance.
• Internal Team Collaboration: Work closely with internal teams to keep campaigns on track. Communicate updates, changes, or issues promptly and keep everyone aligned.
• Quality Control: Perform quality checks on client-facing deliverables to ensure they meet standards before delivery. Maintain accuracy and quality in all materials.
• Reporting & Updates: Keep clients and internal teams informed about campaign performance. Deliver reports and updates timely, addressing potential issues proactively.
• Additional Support: Provide extra assistance as needed, such as data entry, updating platforms, managing calendars, or other tasks during team absences.