Security Representative

Rock & Roll Hall of Fame; Cleveland (OH); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Discounts in museum store & cafeteria

Free access to museum events & shows

Employer paid parking

Job summary

The Rock & Roll Hall of Fame is seeking a Security Representative (Permanent Part-Time) dedicated to providing superior visitor service and ensuring the safety of the museum's environment. The role includes monitoring the museum and assisting visitors while maintaining a secure atmosphere.

We encourage applications from all qualified candidates, emphasizing an inclusive and innovative workplace that realizes the potential of every employee.

Qualifications

• Ability to communicate in standard English.
• Must successfully pass a background check.
• Ability to lift/move items weighing up to 10 lbs.

Responsibilities

• Provide superior service using Fans First principles.
• Monitor assigned areas for theft, vandalism, or issues.
• Respond to emergencies and assist with investigations.

Skills

Customer service experience

Confident verbal communication

Basic oral, written, and mathematical skills

Education

High school graduate or equivalent

Tools

Radio

Personal computer

Telephone

Job description

Rock Hall Culture Statement

At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging.

Security Representative (Permanent Part-Time)

The Security Representative is responsible for delivering superior visitor service, providing accurate information to visitors, and monitoring the Museum and its assets to ensure a safe and secure environment for visitors and employees.

We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply.

Responsibilities

• Provides superior service using Fans First principles and information to visitors.
• Welcomes, assists, and directs visitors in an exceptionally courteous manner.
• Provides information to visitors on exhibits, facilities, ticketing, policies and procedures, parking, directions, local accommodations, and attractions.
• Assists to resolve visitor complaints quickly and effectively.
• Assists visitors needing special accommodations.
• Maintains cleanliness of assigned areas both internal and external, including moving stanchions, or other objects to maintain traffic flow or assisting with removal of snow or placement of snow melting substances to ensure safe entry/exit to facility.
• Assists to control visitor traffic flow and queuing visitors in accordance with Museum visitor regulations.
• Monitors assigned area within Museum to ensure safe and secure environment for visitors and employees.
• Patrols assigned areas, including galleries, plaza areas, exterior grounds, exterior doors and loading dock, Key Plaza, and Key Plaza valet/turn‑around area, for theft, vandalism, injured or unruly individuals. Reports any problems to Security Manager or supervisor on duty.
• Polite informs visitors about the Museum's rules, including no smoking, touching certain exhibits is prohibited, and picture taking in the Museum is not allowed.
• Provides escorts to employees as needed or requested.
• Responds to emergency situations by providing visitors and employees with assistance, and helps investigate accidents or other emergency incidents which occur on Museum premises and assists with completing incident reports.
• Acts as liaison to EMS/paramedics.
• Manages the fire suppression system.
• Responsible for radio dispatch and communications.
• Maintains accurate shift and radio log of all daily activities.
• Maintains accurate and systematic Incident Report filing system.
• Assists all co‑employees as requested. Duties include but may not be limited to the above.

Education Level

• High school graduate or equivalent. Ability to read and demonstrate basic oral, written, mathematical and manual skills. Ability to communicate in standard English.

Work Schedule

• Flexible availability, including evenings, weekends, holidays, and the ability to work rotating shifts and on short notice.

Unique Expertise / Certification / Registrations

• Previous customer service experience.
• Appreciation of Rock & Roll and/or music history.
• Confident verbal communication skills.
• Ability to successfully pass a Rock and Roll Hall of Fame and Museum reference check and background investigation.
• Ability to wear a complete uniform including earphones/radio headset.
• Computer literate.

Working Conditions

• Environmental Parameters: Ability to work in a windowless office. Ability to work in an environment with loud noise, such as house music, or machinery. Ability to work both inside and outdoors in all weather conditions.
• Physical Demands:
  • Strength: Ability to lift/move items weighing up to 10 lbs. (approximately).
  • Ability to hear accurately to interact with the public and co‑workers. Demonstrate clarity of vision; judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to visually determine the accuracy of work done and observe/assess possible threats to safety.
  • Ability to ascend or descend ladders and stairs. Ability to bend body downwards and forward by bending spine at waist to access areas closer to the ground. Ability to bend legs at knee.
  • Ability to extend arms and hands in any direction. Use upper extremities to exert force to move an object forward, and to tug behind.
  • Ability to raise objects from a lower position to a higher position. Ability to perceive attributes of objects, such as size, shape, and characteristics. Ability to perform tasks concurrently. Work involves walking and standing most of the time but involve sitting for periods of time.

Equipment Used

• Radio, personal computer, telephone, and other office equipment.

Safety Hazards

• Physical hazards. General museum and office working conditions. Occasional proximity to situations that are potentially harmful.

Aptitude Requirements

• Cognitive:
• Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
• Communication: Ability to be conversant in Museum rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from visitors and employees.
• Administrative: Ability to complete forms. Pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data and documents.
• Manual:
  • Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.
  • Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons or switches.
  • Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items.

We Offer

• Exciting work environment.
• Discounts in museum store & cafeteria.
• Free access to museum events & shows.
• Employer paid parking & close proximity to public transportation.
• Ability to earn paid time off.

Employer's Rights

This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.