Security Receptionist

Legends; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

Legends Global is seeking a Security Receptionist to handle main phone system operations, greet visitors, and manage lobby access in a high-profile venue. The role requires strong communication and customer service skills and experience with Microsoft Office and switchboard operations.

The position is located in New Orleans, LA and involves monitoring security-related procedures, coordinating with Public Safety, and supporting boardroom and event areas as needed.

Qualifications

• Pass criminal background check is required.
• Must be at least 18 years of age.
• Outstanding verbal communication and customer service skills.
• Knowledge of Microsoft Office Suite and telephone switchboard.

Responsibilities

• Operate telephone switchboard to answer, screen, and forward calls.
• Greet and welcome guests and direct them to specific locations.
• Monitor lobby access to ensure only authorized people enter the facility.
• Assist visitors with queries and concerns, providing information and directing them to the correct entities.

Skills

Verbal communication

Customer service

Microsoft Office Suite

Telephone switchboard

Education

High School Diploma or equivalent

Job description

POSITION: Security Receptionist DEPARTMENT: Public Safety REPORTS TO: Chief of Public Safety FLSA STATUS: Hourly/Non-Exempt

Summary Legends Global has an excellent and immediate opening for a Security Receptionist for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square. This position is assigned to the Executive Reception area in Gate F. The primary responsibilities are answering and directing calls from the main phone system, assisting visitors with queries and concerns, providing information and directing them to the correct internal or external entities, and monitoring lobby access to ensure only authorized people enter the facility.

Duties and Responsibilities

• Operate telephone switchboard to answer, screen, and forward telephone calls
• Answer routine telephone inquiries, event-specific or general inquiries
• Greet and welcome guests and direct them to specific locations
• Restock promotional items in the main lobby, as needed
• All other duties as assigned

Boardroom & Conference Room

• Maintain the Boardroom and Conference room and immediate area after each meeting, including coordinating with Housekeeping as needed.
• Ensure the refrigerator remains properly stocked working with Legends F&B for related items
• Maintain the organization and appearance of furniture, fixtures, and equipment (FF&E).
• Know how to turn on, operate, and control the monitors and other A/V equipment in the Boardroom and Conference Room
• Know how to access and display CCTV feeds on the monitors when needed.
• Be familiar with the Boardroom reservation schedule, including when the room is booked and by whom.
• Ensure the reception desk and surrounding area remain professional, organized, and presentable.

Security-Related Duties

• Monitor individuals entering and exiting the area through CCTV and other security systems.
• Be familiar with and properly manage the visitor log/visitor management system.
• Maintain awareness of panic alarm procedures and appropriate response protocols.
• Be familiar with all applicable security-related SOPs, including bomb threats, suspicious activity, emergencies, evacuations, and other security incidents.
• Immediately communicate any security concerns or unusual activity through the appropriate chain of command.

Position- Security Receptionist Facility Name- Caesars Superdome | Smoothie King Center | Champions Square Location- New Orleans, LA

• Monitor the request for entry into parking garage via the monitor and intercom system

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must successfully pass a criminal background check
• Must be at least 18 years of age
• Outstanding verbal communication and customer service skills required
• Knowledge of Microsoft Office Suite and telephone switchboard

Education and/or Experience

• High School Diploma or equivalent
• Minimum 5 Years of Professional Office Experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. Note The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.