Security Program Lead: Vuln, Config & Attack Surface

ServiceNow; Santa Clara (CA); On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Relocation to WPB

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave

Job summary

ServiceNow’s Security Organization (SSO) is seeking a Technical Program Manager to bring delivery discipline to cross-team programs: Vulnerability Management, Configuration Management, and Attack Surface Management. You will manage OKRs and epics, coordinate agile backlogs, and ensure alignment across teams to meet milestones.

You will track dependencies, communicate risks, and provide executive-level reporting to leadership, enabling strategic decision-making and successful program outcomes.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12+ years of program or project management experience in software, security, or infrastructure organizations or equivalent experience with education.
• Track record of managing multi-team programs with competing priorities and dependencies.
• Strong working knowledge of agile delivery, including backlog, epic, and sprint planning in enterprise tools (such as ServiceNow Agile).
• Experience managing OKRs and tying delivery to measurable outcomes.
• Excellent written and verbal communication, including executive-level reporting.
• Ability to influence and align teams without direct authority.

Responsibilities

• Manage the OKR and epic portfolio across all three programs, including creation, refinement, sequencing, and status tracking.
• Lead ongoing reprioritization as scope and demand change and communicate trade-offs clearly to stakeholders.
• Work with team leads, so each team's agile funnel reflects current priorities and supports committed delivery dates.
• Track dependencies, risks, and blockers across teams, and drive them to resolution or eliminate early.
• Produce executive-ready status, risk, and progress reporting for the whole portfolio.
• Run gate reviews and go/no-go checkpoints for major milestones.
• Model team capacity against competing priorities and raise conflicts early.
• Build repeatable standards, such as OKR governance and intake and planning templates, that scale across teams.

Skills

AI integration in workflows

Multi-team program management

Agile delivery ( backlog, epic, sprint

Education

Bachelor's degree or equivalent

Tools

ServiceNow Agile

Job description

ServiceNow’s Security Organization (SSO) is seeking a Technical Program Manager to bring delivery discipline to cross-team programs: Vulnerability Management, Configuration Management, and Attack Surface Management. You will manage OKRs and epics, coordinate agile backlogs, and ensure alignment across teams to meet milestones.

You will track dependencies, communicate risks, and provide executive-level reporting to leadership, enabling strategic decision-making and successful program outcomes.