Security Platform Engineer I

Tusker Construction Group; Cleveland (OH); On-site; USD 72,000 - 98,000; Full time

Job summary

Tusker Construction Group is seeking a hands-on Security Operations Engineer with 3+ years of experience to administer and support customer-facing security platforms. You will troubleshoot complex issues, manage production environments, and contribute to upgrades and automation.

The role emphasizes security best practices, collaboration with SOC and IT teams, and continuous learning to scale Tusker's managed security services.

Qualifications

• Three+ years of professional IT/security experience.
• Experience troubleshooting enterprise environments beyond Tier 1/2.
• Strong Windows knowledge and TCP/IP, DNS, DHCP, firewalls, routing.
• Familiarity with Microsoft 365, Azure/Entra ID, Active Directory, and security best practices.

Responsibilities

• Administer, monitor, maintain, and support customer-facing security platforms and operational technologies.
• Handle Tier 3 escalations by analyzing logs, configurations, connectivity, integrations, and system behavior to restore service.
• Independently resolve technical issues and escalate as needed for architectural or business-critical matters.
• Assist with planning and testing platform upgrades, patches, and releases; execute changes and maintenance.
• Support new-client onboarding by configuring platform components, agents, policies, and integrations.
• Identify opportunities to improve reliability, scalability, and automation.
• Investigate and resolve outages with internal teams and vendors to restore service.
• Maintain runbooks, procedures, troubleshooting notes, and documentation.
• Collaborate with SOC, Service Desk, client experience managers, IT operations, vendors, and senior engineers.
• Apply security-first mindset and follow change management and governance requirements.

Skills

IT experience

Security engineering

Network troubleshooting

Windows

Communication

Education

Associate or Bachelor’s degree in IT/Cybersecurity/CS

Tools

PowerShell

Automation

APIs

Monitoring tools

EDR/XDR

SIEM

Job description

Security Operations & Technology | Client Services Technology

Build, support, and improve the security platforms that protect our clients.

Tusker is seeking a hands-on engineer with at least three years of technical experience who can independently troubleshoot complex issues, safely administer production platforms, and recognize when escalation is needed. In this role, you will help keep our customer-facing security technologies reliable, secure, and ready to scale - while continuing to expand your engineering and cybersecurity expertise.

What You'll Do

• Administer, monitor, maintain, and support customer-facing security platforms and operational technologies.
• Handle Tier 3 escalations by analyzing logs, configurations, connectivity, integrations, and system behavior to identify root causes and restore service.
• Independently resolve technical issues within established procedures and elevate architectural, unfamiliar, or business-critical matters appropriately.
• Assist with planning and testing platform upgrades, patches, and releases while executing and validating approved production changes and scheduled maintenance.
• Support new-client onboarding by configuring and validating platform components, agents, policies, connectivity, and integrations.
• Identify opportunities to improve reliability, scalability, efficiency, and supportability through better processes, scripts, tools, and automation.
• Assist with investigating and resolving platform outages and service-impacting incidents, working with internal teams and vendors to restore service.
• Maintain accurate runbooks, technical procedures, troubleshooting notes, standards, and platform documentation.
• Collaborate with the SOC, Service Desk, Client Experience Managers, IT Operations, vendors, senior engineers, and architects.
• Apply a security-first mindset and follow change management, access control, and operational governance requirements.

What You Bring

• 3+ years of professional experience in IT, cybersecurity, systems administration, platform engineering, technical support, or a related discipline.
• Experience troubleshooting and supporting enterprise technology environments beyond traditional Tier 1 or Tier 2 responsibilities.
• Strong Windows knowledge and a solid understanding of TCP/IP, DNS, DHCP, firewalls, routing, and network troubleshooting.
• Familiarity with Microsoft 365, Azure/Entra ID, Active Directory, endpoint security, identity, access controls, and security best practices.
• A methodical, analytical approach to complex technical problems.
• The ability to work independently, manage competing priorities, and exercise sound judgment about when to seek guidance.
• Strong attention to detail when making production changes or performing platform maintenance.
• Clear written and verbal communication, including the ability to explain technical findings to technical and non-technical audiences.
• A commitment to continuous learning, accountability, and developing deeper ownership of assigned technologies.

Preferred Qualifications

• Experience in an MSSP, MSP, cybersecurity organization, or enterprise technology environment
• Experience with EDR/XDR, SIEM, RMM, vulnerability management, email security, backup, or disaster recovery platforms
• Knowledge of Windows Server, Active Directory, Microsoft 365, Entra ID, and cloud or hybrid environments
• Experience with PowerShell, automation, APIs, platform integrations, or enterprise monitoring tools
• An associate or bachelor’s degree in IT, Cybersecurity, Computer Science, or a related field; equivalent professional experience is accepted
• Relevant Microsoft, CompTIA Network+, Security+, CySA+, or vendor-specific certifications

Why This Role Matters

You will play a key role in maintaining the reliability, security, and operational readiness of the technologies behind Tusker's managed security services.

Ready to Make an Impact?

If you are a curious, accountable engineer who enjoys solving complex problems and is ready to take ownership beyond traditional support work, we encourage you to apply.

Compensation: Starting from 85,000 annually