Security Ops Center Supervisor

UPS; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

UPS Corporate Security Intelligence Center seeks an analyst to identify, investigate, and analyze threats to the UPS enterprise, including physical security, geopolitical risk, fraud, and cyber threats. You will monitor sources, inform briefings, and develop actionable intelligence for internal stakeholders.

The role emphasizes collaboration with Security, Legal, Compliance, Operations, and Analytics, handling sensitive communications and supporting responses to security directives from Atlanta,

Qualifications

• Bachelor’s degree (or equivalent experience) in Criminal Justice, Intelligence Studies, Security Management, Analytics, or a related field.
• Experience in intelligence analysis, security operations, investigations, fraud analysis, or law enforcement/government engagement.
• Strong written and verbal communication skills for engagement with external agencies and senior stakeholders.
• Working knowledge of Microsoft Access, Excel, Word, PowerPoint, and open source/social media platforms.

Responsibilities

• Engage with internal and external entities and coordinate engagements.
• Develop, maintain, and contribute to communication and information-sharing agreements with external entities to ensure compliant engagement.
• Support responses to security directives, requests for information, and time-sensitive engagement needs.
• Produce timely, actionable intelligence to support risk mitigation and operational decision-making.
• Collaborate across Security, Legal, Compliance, Operations, and Analytics teams.

Skills

Intelligence analysis

Security operations

Fraud analysis

Stakeholder communication

Education

Bachelor's degree in Criminal Justice

Master’s degree in Analytics or Security Management

Tools

Microsoft Access

Excel

Word

PowerPoint

Job description

Job Description:

Find your next opportunity working alongside talented teams in a mission‑driven environment focused on protecting people, assets, and operations. At UPS, we value individuals who combine skill, judgment, and purpose to deliver results in complex and evolving security environments.

This position supports the UPS Corporate Security Intelligence Center. The analyst in this role will be responsible for identifying, investigating, and analyzing threats to the UPS enterprise, including but not limited to threats concerning physical security and terrorism, global geopolitical risk, fraud concerns, state and non-state threat actors, as well as cyber and digital threats. The analyst in this position will be responsible for monitoring and triaging multiple information sources to inform both written and verbal briefings for UPS customers. The analyst in this position will build and maintain trusted relationships with internal stakeholders and external entities, support enterprise responses to security directives, and ensure security intelligence products and engagement outcomes are relevant, actionable, and aligned with organizational priorities. This position also supports engagement between UPS and external entities by receiving, analyzing, and disseminating data and information. They will assist in the development and dissemination of UPS responses to security directives as well as develops and maintains appropriate internal and external contacts around the world.

Key Responsibilities

• Engagement & External Coordination
• Serve as a primary contact supporting engagement with internal and external entities.
• Develop, maintain, and contribute to communication and information-sharing agreements with external entities to ensure consistent, compliant, and professional engagement.
• Support UPS responses to security directives, requests for information, and time-sensitive engagement needs.
• Support expedited fulfillment of subpoenas.
• Participate in UPS Security-sponsored engagement events.
• Properly handle sensitive communications.

Intelligence Analysis & Risk Assessment

• Conduct intelligence analysis related to fraud, threat activity, and strategic risks impacting UPS operations, assets, and customers.
• Identify emerging trends, threat actor tactics, and systemic vulnerabilities through structured analytical techniques and data analysis.
• Produce and communicate timely, actionable intelligence to support risk mitigation and operational decision-making.
• Construct and contribute to analytical products that meet quality, relevance, and timeliness standards.

Collaboration & Program Support

• Grow and maintain strong internal partnerships across Security, Legal, Compliance, Operations, and Analytics teams.
• Support the development of standardized processes, reporting, and communication practices across engagement and intelligence functions.
• Contribute to continuous improvement initiatives and the evolution of security and intelligence capabilities.

Required Qualifications

• Experience in intelligence analysis, security operations, investigations, fraud analysis, or law enforcement/government engagement.
• Demonstrated ability to analyze complex information, identify trends, and communicate findings clearly to diverse audiences.
• Strong written and verbal communication skills, including engagement with external agencies and senior stakeholders.
• Working knowledge of Microsoft Access, Excel, Word, PowerPoint, and open source/social media platforms.
• Be able to obtain a SECRET level U.S. government security clearance.
• Bachelor’s degree (or equivalent experience) in Criminal Justice, Intelligence Studies, Security Management, Analytics, or a related field.
• Knowledge of UPS operations.

Preferred Qualifications

• Experience working directly with law enforcement.
• Familiarity with the intelligence lifecycle and structured analytical techniques.
• Experience operating in environments requiring discretion, compliance, and information-sharing governance.
• Ability to manage competing priorities across operational and analytical workflows.
• Master’s degree (or equivalent experience) in Criminal Justice, Intelligence Studies, Security Management, Analytics, or a related field.

Other Criteria:

• This job is a 202 position.
• Hours of Operation are subject to change: 8:00 AM - 5:00 PM EST.
• Position is in Atlanta, GA.
• Must be currently located in the same geographic location as the job or willing to self-relocate.
• No Relocation assistance offered.
• Employer will not sponsor visas for position.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.