Security Ops Center Supervisor

United Parcel Service, Inc.; Jacksonville (FL); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

UPS Corporate Security Intelligence Center seeks a security intelligence analyst to identify threats to the UPS enterprise—physical security, cyber, geopolitics, and fraud—while monitoring sources and delivering timely briefings to stakeholders.

The role builds cross-functional relationships, disseminates intelligence, and supports responses to security directives; it requires clear communication and collaboration with internal teams and external agencies.

Formación

• Bachelor's degree in Criminal Justice, Intelligence Studies, Security Management, Analytics, or related field.
• Be able to obtain a SECRET level U.S. government security clearance.
• Knowledge of UPS operations.
• Experience in intelligence analysis, security operations, investigations, or fraud analysis.
• Strong written and verbal communication; able to engage with external agencies and stakeholders.

Responsabilidades

• Engage with internal and external entities; manage information-sharing agreements.
• Conduct intelligence analysis on fraud, threats, and risks; produce timely intel.
• Collaborate with Security, Legal, Compliance, Operations, Analytics; support process improvements.

Conocimientos

Intelligence analysis

Security operations

Fraud analysis

Stakeholder communication

OSINT

Data analysis

Microsoft Office

Educación

Bachelor's degree in Criminal Justice

Master's degree in Criminal Justice or related field

Herramientas

Microsoft Access

Excel

Word

PowerPoint

OSINT tools

Descripción del empleo

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description: Find your next opportunity working alongside talented teams in a mission-driven environment focused on protecting people, assets, and operations. At UPS, we value individuals who combine skill, judgment, and purpose to deliver results in complex and evolving security environments. This position supports the UPS Corporate Security Intelligence Center. The analyst in this role will be responsible for identifying, investigating, and analyzing threats to the UPS enterprise, including but not limited to threats concerning physical security and terrorism, global geopolitical risk, fraud concerns, state and non-state threat actors, as well as cyber and digital threats. The analyst in this position will be responsible for monitoring and triaging multiple information sources to inform both written and verbal briefings for UPS customers.

The analyst in this position will build and maintain trusted relationships with internal stakeholders and external entities, support enterprise responses to security directives, and ensure security intelligence products and engagement outcomes are relevant, actionable, and aligned with organizational priorities. This position also supports engagement between UPS and external entities by receiving, analyzing, and disseminating data and information. They will assist in the development and dissemination of UPS responses to security directives as well as develops and maintains appropriate internal and external contacts around the world.

Key Responsibilities

Engagement & External Coordination

Serve as a primary contact supporting engagement with internal and external entities. Develop, maintain, and contribute to communication and information-sharing agreements with external entities to ensure consistent, compliant, and professional engagement. Support UPS responses to security directives, requests for information, and time-sensitive engagement needs. Support expedited fulfillment of subpoenas. Participate in UPS Security-sponsored engagement events. Properly handle sensitive communications.

Intelligence Analysis & Risk Assessment

Conduct intelligence analysis related to fraud, threat activity, and strategic risks impacting UPS operations, assets, and customers. Identify emerging trends, threat actor tactics, and systemic vulnerabilities through structured analytical techniques and data analysis. Produce and communicate timely, actionable intelligence to support risk mitigation and operational decision-making. Construct and contribute to analytical products that meet quality, relevance, and timeliness standards.

Collaboration & Program Support

Grow and maintain strong internal partnerships across Security, Legal, Compliance, Operations, and Analytics teams. Support the development of standardized processes, reporting, and communication practices across engagement and intelligence functions. Contribute to continuous improvement initiatives and the evolution of security and intelligence capabilities.

Required Qualifications

Experience in intelligence analysis, security operations, investigations, fraud analysis, or law enforcement/government engagement. Demonstrated ability to analyze complex information, identify trends, and communicate findings clearly to diverse audiences. Strong written and verbal communication skills, including engagement with external agencies and senior stakeholders. Working knowledge of Microsoft Access, Excel, Word, PowerPoint, and open source/social media platforms. Be able to obtain a SECRET level U.S. government security clearance. Bachelor's degree (or equivalent experience) in Criminal Justice, Intelligence Studies, Security Management, Analytics, or a related field. Knowledge of UPS operations.

Preferred Qualifications

Experience working directly with law enforcement. Familiarity with the intelligence lifecycle and structured analytical techniques. Experience operating in environments requiring discretion, compliance, and information-sharing governance. Ability to manage competing priorities across operational and analytical workflows. Master’s degree (or equivalent experience) in Criminal Justice, Intelligence Studies, Security Management, Analytics, or a related field.

OTHER CRITERIA

This job is a 202 position. Hours of Operation are subject to change: 8:00 AM - 5:00 PM EST. Position is in Atlanta, GA. Must be currently located in the same geographic location as the job or willing to self-relocate. No Relocation assistance offered. Employer will not sponsor visas for position. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.