Security Operations Manager - Mall & Ambassadors

Memorial City Mall, LP; Houston, Northern (TX, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Memorial City Mall, LP seeks a Security Manager - Operations to lead daily security operations, mentor ambassadors, and coordinate incident response. This role collaborates with the Director of Security and Training to enforce policies, drive safety programs, and uphold brand service standards across the property and other MetroNational assets.

Ideal candidates bring experience supervising security teams, strong organizational skills, and the ability to manage multiple tasks under pressure.

Qualifications

• High School Diploma required.
• Bachelor's degree preferred.
• 1+ year of Security Supervisor experience.
• Knowledge of commercial building practices and systems (HVAC, plumbing and electrical).

Responsibilities

• Assist in the overall security program and operations including training and development of security personnel, execution of security policies, and implementation of physical security measures.
• Ensures data is properly captured and input in the Security Incident Management System; conduct follow-up training with Security staff as necessary.
• Assists with administering personnel policies involving hiring, daily supervision, evaluation, disciplinary action, payroll, and conflict resolution on a day-to-day basis.
• Assist the Director of Security and Director of Training & Compliance with training development, policy enforcement and quality improvement/assurance requirements.
• Develop comprehensive reports for review by the Director of Security concerning inventory of supplies and equipment, brand service standards and guest experiences.
• Shall ensure all company-issued equipment is in a best-in-class condition including patrol vehicles, golf carts, bicycles, uniforms, etc., and maintain all service and inventory records.
• Inspect and review the activities of subordinates, equipment, property condition, and maintain all records.
• Provide oversight of inspections and review of daily activities of Security Supervisors, Bike Patrol and Security Ambassadors.
• Shall make initial decisions as the highest-ranking security official in the absence of the Security Director.
• Responds to Critical Incident scenes with potential to or having escalated to physical threats; assist on scene ensuring proper service standards and guidelines.
• Ensures the MetroNational Brand Service standards expectations are met by all team members.
• Participate in periodic in-service training and situational briefings.

Skills

Leadership

Multitasking

Analytical skills

Regulatory reading

Report writing

Asset protection awareness

Organizational skills

Communication & supervision

Risk assessment

Good judgement

MS Office

Education

High School Diploma

Bachelor's degree

Job description

Memorial City Mall, LP seeks a Security Manager - Operations to lead daily security operations, mentor ambassadors, and coordinate incident response. This role collaborates with the Director of Security and Training to enforce policies, drive safety programs, and uphold brand service standards across the property and other MetroNational assets.

Ideal candidates bring experience supervising security teams, strong organizational skills, and the ability to manage multiple tasks under pressure.