Security Ambassador I

Memorial City Mall, LP; Houston (TX); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

401k Program with company match

Holiday and Spot Recognition Bonuses

Career development opportunities

Job summary

Memorial City Mall, LP is looking for a Security Ambassador I in Houston, TX. In this role, you will ensure a safe environment on our campus while providing excellent customer service and performing regular patrols. Qualifications include a valid Texas driver's license, de-escalation skills, and the ability to communicate effectively. The position requires flexibility for various shifts, including nights and weekends, with additional training provided. Join us to build better lives in our community.

Qualifications

• Must be at least 18 years of age.
• Possess a valid Texas ID or driver’s license with a good driving record.
• Must pass a motor vehicle records check.
• Submit to a background investigation in accordance with laws.
• Must pass drug screening.
• Required training provided by the Memorial City Security department.

Responsibilities

• Provide excellent customer service.
• Perform regular patrols on foot or via golf cart.
• Report security and maintenance issues immediately.
• Identify potential threats and hazardous conditions.
• Respond to and document incidents.
• Implement post orders and emergency action plans.

Skills

Excellent customer service

Conflict management

De-escalation skills

Communication

Problem solving

Typing and documentation

Education

Non-Commissioned Security Officer, Level II for Texas

Tools

Microsoft Outlook

Microsoft Teams

Job description

MUST HAVE a VAID TEXAS DRIVERS LICENSE with NO RESTRICTIONS MUST BE ABLE TO WORK ALL SHIFTS as ASSIGNED

Everything we do at MetroNational comes back to our purpose: To Build Better Lives. It’s our North Star and the reason we do the work we do. As a MetroNational Security Ambassador I, you build better lives by forming bonds with our guests, tenants, and residents, developing relationships with them, and ensuring a safe environment on our beautiful campus in Memorial City.

As a Security Ambassador I, you may work in an office building, across our campus grounds/garages, a mall, or even a hospital. You may patrol on foot, cart, or bike, depending upon your interest and experience. We believe in providing exceptional service every day and ask that you go above and beyond to make service a priority in your safety role. This position does require some scheduling flexibility as we provide security services during days, nights, weekends, and holidays.

Essential Duties and Responsibilities

• Provide excellent customer service to our clients and guests
• Perform regular interior and exterior patrols on foot and/or via golf cart
• Report security and service/maintenance related issues immediately and follow through to ensure completion
• Identify and report potential threats, hazardous conditions, and suspicious activity
• Manage conflicts with diverse groups of people by utilizing de-escalation skills and effective communication
• Respond to and document incidents within an Incident Management System
• Understand and implement Post Orders, Emergency, Incident and Action Plans
• Additional duties as assigned by manager

Requirements

• Must be at least 18 years of age
• Possess a valid Texas ID or Texas driver’s license with good driving record.
• Must pass a "Motor Vehicle Records" check as a condition of employment
• Must submit to a background investigation in accordance with all Federal, State and Local laws.
• Applicant will be subject to a drug screening as a condition of employment.
• Must possess, or obtain, a Non-Commissioned Security Officer, Level II for the State of Texas as a condition of employment.
• Required training provided by the Memorial City Security department, including required participation in all mandatory trainings
• Willing to work varied schedules that may include nights, weekends, and holidays.
• May be required to assist security operations during man-made or natural disaster
• Familiar with Microsoft Outlook, Teams, and other basic computer software.
• Should be comfortable typing and completing incident related documents to include photos, witness statements and incident reports
• This position may require working indoors or outdoors where you will be subject to the elements and changing weather conditions

Skills, Qualifications and Other Requirements

• Successfully complete the Security Program’s new-hire training program within one month of the job offer
• Will be required to pass First-Aid/AED training within the first year of employment (Employer Provided)
• VALID TEXAS DRIVERS LICENSE with NO RESTRICTIONS
• Ability to articulate information clearly and concisely, in both verbal and written form
• Communicate well via phone or handheld radio
• Remains calm under pressure
• Great problem solver and works well independently, with little to no direct Supervision
• Exercises good judgement and initiative
• Enjoys working with diverse groups or people and organizations in a dynamic work environment

What We Offer

• Competitive pay and excellent benefits package including 401k Program with company match
• Holiday and Spot Recognition Bonuses
• Career development opportunities, training, and certifications to help you grow your career
• Exceptional culture that values its strong history and legacy of excellence, always working with integrity, to build trust and make a true impact to those we serve and to our own Team Members