Security Operations Manager - 32183

Harvard Protection Services, LLC.; Chicago (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry leader in security services is seeking a dedicated Security Operations Manager to oversee daily operations and ensure top-tier service delivery. This role requires strong leadership skills and a commitment to maintaining safety and compliance. You will manage a team of security personnel, handle incident investigations, and facilitate essential training sessions. Join a family-oriented organization that values diversity and promotes a culture of respect. If you are passionate about security and customer service, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in law enforcement, private security, or military service preferred.
• Valid security guard license and driver's license are required.

Responsibilities

• Lead and manage security personnel to ensure quality service delivery.
• Monitor and evaluate staff performance, conduct performance reviews.
• Respond promptly to emergencies and coordinate emergency response procedures.

Skills

Communication Skills

Time Management

Problem-Solving

Computer Skills (Microsoft Office)

Education

State or Municipal Security Officer License

Experience in Law Enforcement or Private Security

Job description

Join to apply for the Security Operations Manager - 32183 role at Harvard Protection Services, LLC.

Get AI-powered advice on this job and more exclusive features.

Company Overview
Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. We are an industry leader known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values, and as a family organization, “we promote respect and embrace diversity.”

Role Description
Our Account Managers support Harvard Protection in providing top-tier security and life safety services. They are responsible for delivering professional, customer-focused security services for the people and property they protect, as well as leading their teams. Site Account Managers oversee the daily operations of their assigned customer accounts.

Key Responsibilities

1. Lead and manage security personnel to ensure quality service delivery that meets customer expectations and contractual obligations.
2. Manage operations tasks including scheduling, overtime, daily logs, incident reports, and staff training and development.
3. Monitor and evaluate staff performance, conduct performance reviews, and handle disciplinary actions.
4. Maintain accurate timekeeping records for staff.
5. Respond promptly to emergencies and coordinate emergency response procedures.
6. Support business continuity initiatives and ensure compliance with regulations.
7. Investigate incidents and prepare reports on accidents, suspicious activities, and other incidents.
8. Facilitate training sessions, including CPR/First Aid/AED and other required certifications.
9. Maintain relationships with law enforcement agencies and oversee vehicle maintenance and equipment procurement.

Minimum Qualifications

• State or municipal security officer license.
• Experience in law enforcement, private security, or military service (3-5 years preferred).
• Valid security guard license and driver’s license; own vehicle preferred.
• Strong communication, time management, problem-solving, and computer skills, including Microsoft Office.

Harvard Protection Services offers a competitive salary ($50,000-$80,000), comprehensive benefits, and a full-time, exempt position.

About Harvard Protection Services

We prioritize our Employees First and Customer Service, guided by our values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY. Our mission is to create a safe, secure environment that earns our customers’ trust. We are an equal opportunity employer.