Security Operations Manager

Sunstates Security; Raleigh (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Annual bonus up to 10% of base

Vehicle allowance

Mileage reimbursement

Medical, dental, vision, and life

401k with company match

Generous PTO

Tuition assistance

Job summary

Sunstates Security is seeking an Operations Manager to lead multiple Raleigh, NC accounts, manage staff, and maintain strong customer relationships. The role offers a base salary of $60,000 with additional benefits and opportunities for bonuses.

Ideal candidates will have a bachelor’s degree, supervisory security experience, and strong leadership, communication, and organizational skills. On-site position with comprehensive benefits and growth potential.

Qualifications

• Bachelor’s degree required (four-year college or university).
• Three or more years of related security experience with supervision.
• Excellent organizational, leadership, communication, and time management skills.
• Ability to obtain a security officer license in all applicable areas.
• Computer literacy including MS Office; valid driver’s license with good driving record.

Responsibilities

• Train, develop, and motivate supervisory staff to oversee daily site operations.
• Oversee onboarding: interviews, candidate selection, training, licensure, paperwork.
• Train staff on software, guidelines, policies; ensure policy consistency.
• Coordinate payroll, billing, staffing, scheduling, and accounts receivable aging.
• Conduct site assist visits and QA audits; support branch goals with regional staff.
• Collaborate with Regional Manager/Director to set and communicate objectives.
• Partner with sales/marketing to identify and develop new business opportunities.

Skills

Leadership

Team management

Communication

MS Office

Education

Bachelor’s degree

Tools

MS Office

Job description

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands‑on management support necessary for long‑term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust.

Sunstates Security has an immediate opening for a talented and motivated Operations Manager to manage multiple accounts in the Raleigh, NC area. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers.

The position offers a base salary of $60,000.00 - PLUS

• Base salary* - paid weekly
• Annual performance–based bonus – up to 10% of base salary
• Monthly vehicle allowance
• Mileage paid at current IRS rate
• Full medical, dental, vision, and life insurance coverage
• 401k plan with company match
• Generous PTO
• Tuition assistance
• Salary is DOE

The Operations Manager will assist in the administration of the region by:

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Overseeing the employee onboarding process including new hire interviewing, selection of candidates, training and licensure, and new hire paperwork.
• Training subordinate supervisors on software systems, procedural guidelines, and company policies and enforcing consistency in policy practice.
• Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.
• Carrying out site assist visits and audits in accordance with the Quality Assurance program.
• Coordinating with Regional Manager and Regional Director to establish branch goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.

Job Requirements

The requirements for the Operations Manager include:

• Bachelor’s degree from a four (4) year college or university and three (3) or more years of related experience and supervision in the security industry.
• Excellent organizational, leadership, communication, and time management skills.
• Ability to qualify and be issued a security officer license in all areas under command.
• Computer literacy in MS Office.
• Valid driver’s license and good driving record.

Industry‑leading employee benefits that include weekly pay, performance bonus potential, 401k savings plan with a company match, company‑sponsored medical, dental & vision benefits, paid time off, tuition reimbursement, and more – available for qualified candidates!