Security Operations Manager

St. Moritz Security Services, Inc.; Falls Church (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

St. Moritz Security Services, Inc. is seeking a Security Operations Manager to lead day-to-day operations across VA/MD/DC. The role oversees field personnel, maintains client satisfaction, and partners with sales to pursue new business opportunities.

The candidate will manage staffing, training, compliance, and service quality while driving growth and ensuring contractual obligations are fulfilled in a fast-paced regional environment.

Qualifications

• Experience leading security operations across multiple sites and accounts.
• Strong ability to build client relationships and grow business opportunities.
• Proven track record of recruiting, onboarding, and developing security personnel.

Responsibilities

• Lead day-to-day security operations across the VA/MD/DC region.
• Supervise security officers and field staff; ensure contractual requirements and standards are met.
• Conduct weekly client visits to evaluate service and identify improvement opportunities.
• Oversee payroll, billing, contracts, and revenue recognition.
• Build a strong security team and coordinate hiring/onboarding.

Skills

Leadership

Client relationship management

Operations management

Staff supervision

Recruiting

Interviewing

Sales support / business development

Communication

Payroll & billing oversight

Regulatory compliance

Tools

Microsoft Word

Microsoft Excel

Job description

Security Operations Manager(VA/MD/DC Regional Office)

Falls Church, VA, United States of America

Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Security Operations Manager

We are looking for a driven, experienced professional to join our team as a Security Operations Manager in VA/MD/DC area.

This is a hands-on leadership opportunity for someone who enjoys being in the field, building strong client relationships, leading security teams, and helping grow the business. You will have direct responsibility for the day-to-day operations of assigned security accounts while working closely with our sales team to identify and develop new business opportunities.

What You'll Do

Lead Operations

• Take ownership of day-to-day security operations throughout your assigned territory.
• Lead and support security supervisors, officers, and other field personnel.
• Ensure client expectations, contractual requirements, company standards, and applicable regulations are consistently met.
• Conduct weekly visits with clients to evaluate service, address concerns, strengthen relationships, and identify opportunities for improvement.
• Monitor staffing, attendance, performance, training, certifications, incidents, safety, and other operational requirements.
• Ensure post orders, procedures, equipment, and staffing levels are appropriate for each client location.
• Maintain strong communication with leadership regarding operational performance, staffing, client satisfaction, and emerging issues.
• Oversee accurate payroll, billing, contract documentation, rate changes, and revenue recognition.

Build Your Team

You will play a hands-on role in building a strong security team, including:

• Recruiting qualified security officers.
• Interviewing candidates and participating in selection decisions.
• Coordinating hiring and onboarding.
• Ensuring new officers receive required orientation, training, certifications, and site-specific instruction.
• Supporting employee development, performance, retention, and accountability.
• Proactively addressing staffing needs and vacancies.

Help Grow the Business

This isn't simply an operations position. We want someone who can see opportunities and help us grow.

• Identify and provide qualified leads for new security business to the sales department.
• Build relationships with prospective clients and local business leaders.
• Recognize opportunities for expanded services and additional business with existing clients.
• Participate in prospect meetings, site visits, presentations, proposals, and business-development activities.
• Work with sales leadership to develop security solutions based on client needs.
• Represent the company professionally throughout the VA/MD/DC business community.

What We're Looking For

We're looking for someone who brings a combination of experience, leadership ability, customer-service skills, and business sense.

Preferred Qualifications

• Experience managing contract staffing operations, multiple client accounts, or a security branch/territory.
• Strong understanding of security staffing, scheduling, training, compliance, and client management.
• Proven ability to lead and motivate security personnel.
• Experience recruiting, interviewing, selecting, onboarding, and developing employees.
• Ability to identify business-development opportunities and generate leads.
• Strong organizational and administrative skills.
• Computer proficiency, including Microsoft Word and Excel.
• Valid driver's license & reliable transportation.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This is a Full-Time position1st Shift, Weekends, Available to manage the business..