Security Operations Manager

Boise State University; Boise (ID); On-site; USD 61,000 - 69,000; Full time

Benefits offered by this job

Best benefits package

12 paid holidays

Tuition waiver

Job summary

Boise State University in Idaho is seeking a Security Operations Manager to supervise the Security Unit within Public Safety, managing the campus security officer program and coordinating emergency and non-emergency responses.

The role supports Public Safety administration, including budgeting, personnel, systems, policy development, and cross-functional collaboration, with an emphasis on building strong community relations and professional development.

Qualifications

• :Bachelor's degree or equivalent; 5 years of experience including 1 year in management.
• :Experience managing a budget.
• :Strong communication and collaboration skills.
• :Knowledge of NIMS/ICS principles and concepts.
• :First Aid/CPR/AED certification or ability to obtain.

Responsibilities

• Lead and supervise the Security Unit, including hiring, coaching, scheduling, and evaluations.
• Design and oversee training programs (new hire, in-service, annual).
• Develop and implement Security Unit policies aligned with standards.
• Oversee unit budget, procurement, and inventory control.
• Manage daily incident reporting and campus event security coordination.
• Build relationships with campus and external partners; represent the department.
• Lead Building Security Assessments and recommend improvements.
• Step in for the Associate Director as needed.
• Perform other duties as needed.

Skills

Budget management

Leadership

Communication

Policy development

CPTED knowledge

Education

Bachelor's degree or equivalent

Tools

Driver's license

Job description

Job Summary/Basic Function

The Security Operations Manager supervises the Security Unit within the Department of Public Safety. The primary purpose of this position is to manage the security officer program for the Boise State campus, including emergency and non-emergency situations. The Security Operations Manager will also support Public Safety administration including budget, personnel, public safety systems, general office management, community relations, education, and development of policy and procedures.

Campus Security Authority

This position is identified as a "Campus Security Authority (CSA)" per the federal law known as the Clery Act. Per this law, the employee is required to report any crimes that they become aware of to the Clery Compliance Officer. Additionally, CSAs are required to complete annual training prescribed by the Clery Compliance Officer.

Department Overview

Boise State University's Department of Public Safety is responsible for more than "people safety." In addition to University Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us. We are different and always seeking ways to improve.

Level Scope

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and campus-wide goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect departmental assets and requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area.

Essential Functions

• Lead and manage the Security Unit, including hiring, coaching, scheduling, performance evaluations, and professional development for Public Safety Officers and Supervisors.
• Design and oversee comprehensive training programs (new hire, in-service, annual), ensuring regulatory compliance and adherence to university, state, and federal policies.
• Develop, implement, and continuously improve Security Unit policies, ensuring alignment with University and Public Safety standards.
• Oversee unit budget, procurement, and inventory control for uniforms, equipment, and vehicles, ensuring fiscal compliance.
• Manage daily incident reporting, the campus exclusion program, and event security coordination, including support for major events like home football games.
• Build strong relationships with campus, community, and external partners; represent the Department in professional organizations and cross-functional committees.
• Lead or contribute to Building Security Assessments, providing actionable recommendations to enhance campus facility safety.
• Step in for the Associate Director as needed and contribute to organizational problem-solving and departmental efficiency initiatives.
• May perform other duties as needed.

Knowledge, Skills, Abilities

• Experience managing a budget.
• Conflict and problem-solving skills and the ability to interact effectively with diverse populations.
• Detail-oriented and highly organized with strong analytical skills.
• Initiative and ability to work independently.
• Proficient in database programs and Google online products.
• Currently certified in First Aid/CPR/AED or the ability to become certified.
• Good knowledge of the National Incident Management System and Incident Command System principles and concepts.
• Ability to exercise discretion when dealing with confidential matters and information.

Minimum Qualifications

Bachelor's Degree or equivalent, plus 5 years of experience, including 1 year of management experience. A valid Driver's License.

Preferred Qualifications

• 5 years of experience managing a security program at an institution of higher education.
• 5 years of experience planning, coordinating, and participating in workshops, training, and outreach programs, including developing a field training program for officers.
• 5 years of experience developing and leading a security program.
• Excellent verbal and written communication skills, including the ability to collaborate with faculty, staff, students, and personnel from other agencies.
• Ability to respond to campus within 30 minutes for unplanned events and emergency response.
• Strong leadership and management skills.
• Experience with or knowledge of Crime Prevention Through Environmental Design (CPTED) principles.

Salary and Benefits

Salary range is $60,673.60 - $69,000.00 annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental, and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials

• Resume with employment history (including dates of employment).
• Cover Letter indicating your interest and qualifications for the position.
• 3 Professional References.

About Us

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed. Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/