Coordinator of New Student Programs

Boise State University; Boise (ID); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

12 paid holidays

Vacation days

Retirement benefits

Health insurance

Job summary

Boise State University coordinates orientation and transition programs to welcome new students and families, creating engaging experiences and a sense of belonging. This role partners with multiple campus offices to ensure successful delivery and student engagement.

The Coordinator supports outreach, staff development, and customer service, focusing on a positive new-student experience and effective program execution. Visa sponsorship is not available for this position.

Qualifications

• Bachelor's Degree or equivalent relevant professional experience.
• Strong organizational and project coordination skills.
• Excellent customer service and communication abilities.
• Ability to work with campus partners and cross-divisional teams.

Responsibilities

• Plan, coordinate, and implement orientation and transition programs.
• Collaborate with campus partners to deliver program components.
• Coordinate logistics for orientation events and staff scheduling.
• Support outreach to incoming students and families and respond to inquiries.
• Coach Orientation Leaders and supervise student staff (non-supervisory).
• Assist with program assessment, data collection, and reporting.
• Perform other duties as assigned.

Skills

Project coordination

Customer service

Communication

Team collaboration

Problem solving

Event planning

Education

Bachelor's degree

Higher Education experience

Student affairs knowledge

Job description

Job Summary/Basic Function:

Join Boise State University's Admissions and New Student Programs team in a role focused on creating welcoming and engaging experiences for new students and their families. The Coordinator of New Student Programs plans and coordinates orientation, transition, and engagement programs that help students successfully transition to Boise State. This role collaborates with campus partners to bring programs to life, coordinate event logistics, and create opportunities for students to connect with the university and build a sense of belonging. The position also plays an important role in new student outreach, customer service, and student staff development. Through relationship-building, collaboration, and a commitment to student success, the Coordinator helps create meaningful experiences that welcome new students and support their transition into the Boise State community. Please note, this position is not eligible for visa sponsorship.

Department Overview:

New Student Programs (NSP) facilitates the successful transition of new students and their families to Boise State University through orientation, transition, welcome, and family engagement programs. By connecting students to campus resources and fostering a sense of belonging, NSP advances student success, engagement, and retention. Please note, Visa Sponsorship is not available for this position.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

Essential Functions:

60% of time the Coordinator of New Student Programs must: Support the planning, coordination, and implementation of comprehensive orientation and transition programs, including New Student Orientation, Family Orientation, International Student Orientation, Bronco Welcome, and other programs serving first-year, transfer, non-traditional, international, and virtual students. Coordinate assigned components of orientation programs and initiatives, ensuring program activities, timelines, communications, materials, and operational details are completed effectively. Collaborate with campus partners, including the Advising and Academic Support Center, Housing and Residence Life, Student Involvement and Leadership Center, Student Connections and Support Center, Educational Access Center, Center for Global Engagement, Financial Aid and Scholarships, and Student Financial Services, to support successful program delivery. Support orientation program logistics, including facilities, conference services, housing, advising and registration, materials, technology, and summer program support. Support the implementation of first-year transition curriculum and initiatives that promote student engagement, belonging, persistence, and success. Assist with the coordination of program assessment, reporting, data collection, and completion of operational deliverables supporting orientation and transition initiatives. Support the recruitment, training, scheduling, and day-to-day coordination of Orientation Leaders and other student staff who contribute to orientation and transition programs. Assist with the development and facilitation of Orientation Leader training, workshops, meetings, and program preparation activities. Coach and provide guidance to Orientation Leaders and other student staff related to program expectations, communication, customer service, and delivery of a consistent and positive student experience; this position does not have direct supervisory responsibility for student staff. Coordinate assigned projects and program components, communicating timelines, responsibilities, and deliverables to appropriate stakeholders. Provide program support during orientation and transition events, including summer programs and other high-volume periods, and respond to operational needs as they arise. 35% of time the Coordinator of New Student Programs must: Support New Student Programs' outreach and communication efforts to incoming students and their families, helping ensure information is timely, accurate, accessible, and aligned with the new student experience. Promote and model a positive customer service approach when interacting with incoming students, families, campus partners, and other stakeholders. Support the planning and participation in office-specific and cross-divisional training related to customer service, communication, student engagement, and the incoming student experience. Coach and mentor Orientation Leaders and other student staff in providing comprehensive, consistent, and accurate information and delivering positive, timely, and efficient service to incoming students and families. Support the development and delivery of student-facing resources, communications, and engagement strategies that help incoming students navigate orientation, transition, and their first interactions with Boise State. Respond to questions and requests from incoming students and families through appropriate communication channels and connect students with campus resources and services as needed. Assist with outreach campaigns and communication efforts designed to encourage student participation in orientation, advising, registration, and other new student programs. Monitor student and family questions, concerns, and feedback to identify common themes and opportunities to improve communication, processes, and the overall new student experience. Assist with the development and maintenance of frequently asked questions, student communications, web content, informational materials, and other resources that support a consistent and accessible student experience. Support the collection and review of student and family feedback related to orientation and the new student experience and contribute to improvements in customer service and program delivery. Serve as a positive and knowledgeable representative of New Student Programs when interacting with students, families, campus partners, and other university stakeholders. 5% of time the Coordinator of New Student Programs must: Perform other duties as assigned.

Knowledge, Skills, Abilities:

Ability to represent Boise State University and New Student Programs professionally with internal and external stakeholders. Ability to collaborate effectively as part of a team and contribute to shared program goals. Strong organizational and project coordination skills, with the ability to manage multiple priorities, timelines, and deadlines. Ability to think critically, solve problems, and exercise sound judgment within established guidelines and procedures. Ability to develop and facilitate engaging trainings, workshops, and educational activities for students and student staff. Ability to coach and mentor student employees and provide constructive feedback and guidance. Ability to provide professional, timely, accurate, and student-centered customer service. Ability to communicate complex information clearly and effectively to students and families. Ability to exercise discretion and maintain a high level of customer service when working with students, families, and campus partners. Ability and willingness to work occasional evenings and weekends as required by program and event schedules.

Minimum Qualifications:

Bachelor's Degree or equivalent relevant professional experience.

Preferred Qualifications:

Bachelor's degree in Higher Education, Student Affairs Administration, College Student Personnel, Student Development, Student Leadership, Counseling, Educational Leadership, or a related field. One to three years of professional experience in orientation, transition programs, student engagement, student affairs, enrollment management, customer service, or a related higher education setting. Experience supporting the planning, coordination, and implementation of programs, events, or student services. Experience working with student employees, student leaders, or student volunteers. Experience developing or facilitating student staff training, workshops, or educational programs. Experience providing customer service and responding to questions or concerns from students, families, or other stakeholders. Experience collaborating with multiple campus or organizational partners to support student-centered programs and services. Experience with student outreach, communications, or engagement initiatives. Experience using technology and information systems to support program communication, registration, scheduling, or data management.

Physical Demands:

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and requiring wearing hearing protection.

Salary and Benefits:

Salary is $49,732.80.

Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience.

Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/