Security Operations Lead — Training & Incident Response

Securitas USA; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Securitas USA in Nashville is seeking an Assistant Security Director to support the Account Manager in supervising security operations, training, and daily post operations at the assigned site. You will guide shift supervisors and security professionals, ensure up-to-date post orders, coordinate onboarding, incident reporting, and client communication while maintaining high standards of safety and service.

Flexibility to respond to emergencies 24/7 and the ability to manage multiple tasks with a

Qualifications

• Minimum high school diploma required; some college preferred.
• 3–5 years of professional security, law enforcement, or military experience.
• Experience in scheduling or operations is a plus.

Responsibilities

• Assist Account Manager in coordinating security contracts and directing staff.
• Coach, train, and evaluate shift staff; address performance issues.
• Maintain post order manuals and site documentation.
• Oversee onboarding and training for new hires.
• Oversee incident reporting, logs, and handovers.
• Manage security sub-units and coordinate with field supervisors.
• Respond to emergencies and maintain client relationships.
• Handle disciplinary actions with HR approval.

Skills

Organizational skills

Multitasking

Communication skills

Report writing

Microsoft Office

Coaching and training

Customer focus

Conflict management

Education

High School Diploma

Some college coursework

Tools

Microsoft Office

Job description

Securitas USA in Nashville is seeking an Assistant Security Director to support the Account Manager in supervising security operations, training, and daily post operations at the assigned site. You will guide shift supervisors and security professionals, ensure up-to-date post orders, coordinate onboarding, incident reporting, and client communication while maintaining high standards of safety and service.

Flexibility to respond to emergencies 24/7 and the ability to manage multiple tasks with a