Security Operations Lead

Regis Corporation; Waukegan (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Signal is seeking a Security Guard Coordinator to plan and direct daily security operations, manage officers and schedules, and serve as the liaison between clients, supervisors, and leadership. This role requires flexible availability including overnights, weekends and holidays.

You will monitor staffing, review incident reports, and drive continuous improvement in service quality across assigned accounts, with emphasis on training, performance, and client satisfaction.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 2+ years of management or leadership experience.
• Excellent organization, oral, and written communication skills; ability to work under stress.

Responsibilities

• Coordinate daily assignments and staffing for security officers.
• Monitor attendance, shift coverage, and post orders; reconcile staffing with client needs.
• Review incident and activity reports; escalate issues to management or clients as needed.
• Develop officers and supervisors; support training, onboarding, and performance management.

Skills

Management experience

Education

High school diploma or GED

Bachelor’s degree

Job description

Signal is seeking a Security Guard Coordinator to plan and direct daily security operations, manage officers and schedules, and serve as the liaison between clients, supervisors, and leadership. This role requires flexible availability including overnights, weekends and holidays.

You will monitor staffing, review incident reports, and drive continuous improvement in service quality across assigned accounts, with emphasis on training, performance, and client satisfaction.