Security Operations Lead

Zafhires; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

Zafhires is seeking a Security Ops Lead in Washington D.C. to manage security client transitions and ongoing account management. The role requires an elite military background for effective client outreach, leadership, and relationship management.

You will be the primary point of contact for a portfolio of security clients, coordinating technician efforts and ensuring satisfaction. Ideal candidates are disciplined leaders with a strong technical acumen looking for a pivotal role in a growing security services company.

Qualifications

• Elite military background (special forces or equivalent) required.
• Comfort with technology and basic electronics is necessary.
• Experience managing or coordinating technicians is preferred.

Responsibilities

• Be the primary point of contact for an assigned book of security clients.
• Lead client outreach and onboarding while ensuring client satisfaction.
• Manage scheduling, dispatch, and oversight of technicians.

Skills

Excellent verbal and written communication

Strong customer-facing presence

Discipline and reliability

Technical or engineering exposure

Relationship-building skills

Sales/service mindset

Job description

Washington D.C., District of Columbia, United States

Title

Title: Key Personnel / Security Ops Lead

Location

Location: DC Metro Area (local presence required; regular site visits)

Type

Type: 3-month contract-to-hire

Reports to

Reports to: Founder / CEO

About the company

Our client is a growing security services company focused on advanced physical security and surveillance solutions — AI-driven camera monitoring, drone detection, and integrated access control for high-end residential, commercial, and government clients. This role will lead the transition and ongoing account management for an acquired portfolio of security clients and play a central role in shaping operations and growth.

Role summary

We're hiring a disciplined, technically curious leader to act as the primary point of contact for our security client portfolio. This is a hands‑on, entrepreneurial position combining client transition and account ownership, technician coordination, ERP administration, and business development. Ideal candidates come from elite military backgrounds (special forces / Navy SEALs or equivalent) and bring strong communication, leadership, and people skills.

Key responsibilities

• Be the primary point of contact (POC) for an assigned book of security clients through transition and ongoing service.
• Lead client outreach and onboarding: make scripted outreach calls, explain transition, address questions, and build trust.
• Enter and manage client/system data in a specialized security ERP; coordinate with accounting for billing setup and accuracy.
• Manage scheduling, dispatch, and oversight of technicians and subcontractors for service requests and installations.
• Deliver high-quality customer service and rapid issue resolution to maintain client satisfaction.
• Represent company at networking and industry events; pursue business development and referral opportunities.
• Learn and communicate product capabilities (drone detection, AI camera analytics, other security tech) to clients and prospects.
• Help develop operational processes and scale the security operations team over time.

Day-to-day

• Majority of time (~60–80%) on client outreach, transition conversations, and relationship management.
• Regular ERP administrative work and coordination with accounting/tech teams.
• Field visits and on‑site client meetings across the DC metro area (requires reliable transportation).
• Technician coordination and service oversight.
• Periodic business development outreach and attendance at 3 networking/events per month (approx).

Required qualifications

• Elite military background required (special forces, Navy SEALs, or equivalent experience) — a must‑have for this role.
• Excellent verbal and written communication; strong customer‑facing presence and persuasion skills.
• Demonstrated discipline, reliability, and high character.
• Comfort with technology and basic electronics; ability to learn new tools and systems quickly.
• Some technical or engineering exposure (telecommunications, comms, electronics, systems engineering or similar).
• Experience managing or coordinating technicians, field teams, or subcontractors.
• Proven relationship‑building skills and a sales/service mindset for client outreach and referrals.
• Must have reliable personal transportation for local travel.

Nice to have

• Prior security industry experience (CCTV, access control, intrusion systems, field‑service work).
• Familiarity with security‑specific ERP or field‑service management software.
• Experience with drone detection, AI‑based video analytics, or related security technologies.
• Prior business development or event‑driven networking experience.
• Experience in contract‑to‑hire conversions or scaling small operations.
• Work with cutting‑edge security tech (drone detection, AI camera monitoring) and a small, highly impactful team.
• Significant ownership and visible impact during a critical company transition.
• Clear path for growth and potential upside through profit‑share / equity mechanisms for top performers.