Security Operations Intern: Process Mapping & Improvement

Thinklance LLP; Rockland (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Thinklance LLP is seeking an intern to document and map corporate security processes, develop flowcharts, SOPs, and governance standards, applying Lean Six Sigma to improve efficiency and scalability. You will collaborate with security professionals, gather data via interviews, manage a centralized SharePoint repository, and create KPI frameworks and dashboards for executive reporting.

The program emphasizes hands-on experience in process improvement, documentation, data analysis, project

Qualifications

• Strong organizational and analytical skills are required.
• Excellent written communication and documentation abilities.
• Interest in process improvement and operational efficiency.
• Ability to gather information through interviews and stakeholder meetings.
• Proficiency with Microsoft Office Suite and SharePoint.

Responsibilities

• Document and map key Corporate Security processes and workflows, including access control, onboarding/offboarding, incident reporting, and emergency response.
• Develop process flowcharts, swimlane diagrams, SOPs, RACI matrices, and process inventories.
• Analyze current workflows to identify inefficiencies and recommend improvements using Lean Six Sigma methodologies.
• Assist in developing future-state workflows and standardized procedures to enhance operational efficiency and scalability.
• Inventory existing security policies, procedures, and operational documents; organize a centralized SharePoint document repository.
• Recommend version control and document governance standards to support knowledge sharing and organizational readiness.
• Help identify and document KPIs for security operations and assist in developing reporting templates and dashboards.
• Support data collection, reporting, and analysis activities to measure operational success.
• Collaborate with fellow interns on cross-functional projects addressing real business challenges, enhancing teamwork, project management, and presentation skills.
• Deliver tangible business outputs such as a Security Process Atlas, SOP templates, documentation inventory, process improvement reports, KPI frameworks, and an executive presentation.

Skills

Organizational skills

Analytical skills

Written communication

Documentation

Education

Bachelor's or Master's degree in Business Administration

Operations Management

Criminal Justice

Security Management

Project Management

Tools

Microsoft Office Suite

SharePoint

Word

Excel

PowerPoint

Visio

Job description

Thinklance LLP is seeking an intern to document and map corporate security processes, develop flowcharts, SOPs, and governance standards, applying Lean Six Sigma to improve efficiency and scalability. You will collaborate with security professionals, gather data via interviews, manage a centralized SharePoint repository, and create KPI frameworks and dashboards for executive reporting.

The program emphasizes hands-on experience in process improvement, documentation, data analysis, project