Security Operations Intern

Rockland Trust; Hingham (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Rockland Trust is seeking a Summer Intern for Security Operations Process Improvement & Documentation. You will analyze workflows, map processes, build SOPs, and help design a scalable, audit-ready security program.

This role offers a hands-on opportunity to own meaningful projects and collaborate with Corporate Security leadership. You'll develop documentation, inventories, and KPIs while partnering with cross‑functional teams to deliver actionable insights and executive-ready deliverables.

Qualifications

• Pursuing a Bachelor's or Master's degree in a related field.
• Strong written communication and documentation abilities.
• Interest in process improvement and operational efficiency.

Responsibilities

• Document and map key Corporate Security processes and workflows.
• Develop SOP templates and procedures.
• Create RACI matrices and process inventories for critical security functions.
• Assist with Lean Six Sigma concepts to propose improvements.
• Support knowledge management and centralized documentation efforts.
• Contribute to KPI framework design and reporting concepts.

Skills

Organizational skills

Analytical skills

Written communication

Process improvement

Stakeholder interviewing

Multi-project management

Education

Bachelor's or Master's degree in Business Administration or related field

Tools

SharePoint

Microsoft Visio

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Build the Blueprint. Improve the Process. Leave a Lasting Impact.

Summer Intern - Security Operations Process Improvement & Documentation

Are you the kind of person who sees a process and immediately thinks, "There's a better way to do this?" Do you enjoy solving problems, organizing information, working with data, and turning complex ideas into clear, actionable plans?

The Security Operations Process Improvement & Documentation Internship offers a unique opportunity to make a real impact while gaining hands‑on experience in corporate security, process improvement, project management, and operational excellence. This isn't just a "shadowing" internship. You'll take ownership of meaningful projects that will help shape and strengthen the future of the Corporate Security program.

Throughout the summer, you'll work directly with Corporate Security leaders and business partners to analyze workflows, identify opportunities for improvement, develop professional documentation, and help create a more efficient, scalable, and audit‑ready security operation.

In addition to your department responsibilities, you'll also participate in a collaborative summer intern project, working alongside fellow interns to solve a real business challenge, strengthen your teamwork and presentation skills, and share your findings with organizational leadership.

This internship is designed to help you learn, grow, build your professional network, and develop career-ready skills that can support future opportunities in business operations, project management, security management, process improvement, consulting, risk management, and beyond.

What You'll Do

Process Mapping & Documentation

Help transform how Corporate Security documents and manages critical business processes by:

• Documenting and mapping key Corporate Security processes and workflows.
• Developing process flowcharts, swimlane diagrams, and Standard Operating Procedures (SOPs).
• Creating RACI matrices and process inventories for critical security functions.

Potential processes include:

• Access control and badge management
• Employee onboarding and offboarding
• Audit, Risk, and Compliance documentation and evidence management
• Incident reporting and investigations
• Alarm monitoring and response
• Key control management
• Emergency response procedures
• Vendor and contractor management, including monthly AP processes

Process Improvement & Lean Review

Put your analytical and problem‑solving skills to work by:

• Analyzing current workflows to identify inefficiencies, bottlenecks, and redundant steps.
• Applying Lean Six Sigma methodologies to recommend process improvements.
• Assisting in the development of future-state workflows and standardized procedures.
• Helping create solutions that improve operational efficiency and long‑term scalability.

Documentation & Knowledge Management

Help build a foundation for sustainable program growth by:

• Inventorying existing security policies, procedures, forms, and operational documents.
• Assisting with the organization of a centralized SharePoint‑based document repository.
• Recommending version control and document governance standards.
• Supporting knowledge‑sharing efforts that improve consistency and organizational readiness.

Metrics & Reporting

Gain exposure to data‑driven decision making by:

• Helping identify and document key performance indicators (KPIs) for security operations.
• Assisting in the development of reporting templates and dashboard concepts.
• Supporting data collection, reporting, and analysis activities.
• Contributing to meaningful metrics that help measure operational success.

Your Summer Project Experience

Beyond your day‑to‑day responsibilities, you'll collaborate with fellow interns on cross‑functional summer projects designed to address a real business challenge. This experience will allow you to:

• Work in a team environment with interns from different departments.
• Practice project management and problem‑solving skills.
• Develop executive‑level presentation experience.
• Build relationships across the organization.

Project Deliverables

By the end of the internship, you'll help create tangible business deliverables, including:

• Security Process Atlas documenting major security workflows
• Standard Operating Procedure (SOP) templates and completed procedures
• Security Documentation Inventory
• Process Improvement and Gap Analysis Report
• Security KPI Framework and reporting recommendations
• Final executive presentation summarizing findings and recommendations

These are real‑world accomplishments you'll be able to discuss in future interviews and highlight on your resume.

What You'll Learn

This internship is designed to provide practical, hands‑on experience in:

• Corporate Security operations and governance
• Physical security and access control programs
• Process mapping and business analysis techniques
• Lean Six Sigma and continuous improvement methodologies
• Documentation management and knowledge retention practices
• Data analysis and KPI development
• Project management and stakeholder engagement
• Executive communication and professional presentation skills

By the end of the summer, you'll have a stronger understanding of how organizations improve operations, manage programs, and drive continuous improvement across teams.

What You'll Gain

Throughout the internship, you'll have the opportunity to:

• Work directly with experienced Corporate Security professionals and leaders.
• Gain exposure to business operations, process improvement, and project management.
• Develop highly marketable skills in process mapping, workflow analysis, documentation, and stakeholder management.
• Strengthen your analytical thinking, communication, and organizational skills.
• Build confidence presenting ideas and recommendations to leadership.
• Expand your professional network through mentorship and cross‑functional collaboration.
• Gain real‑world experience that can support future careers in business operations, consulting, security management, project management, risk management, continuous improvement, and related fields.
• Leave the summer with meaningful accomplishments and practical experience that will help set you apart after graduation.

Desired Qualifications

Education

Currently pursuing a Bachelor's or Master's degree in:

• Business Administration
• Operations Management
• Criminal Justice
• Security Management
• Project Management
• Or a related field

Skills & Competencies

• Strong organizational and analytical skills.
• Excellent written communication and documentation abilities.
• Interest in process improvement and operational efficiency.
• Ability to gather information through interviews and stakeholder meetings.
• Proficiency with Microsoft Office Suite, including SharePoint, Word, Excel, and PowerPoint.
• Familiarity with Microsoft Visio or other process‑mapping tools is preferred.
• Knowledge of Lean Six Sigma concepts is preferred.
• Ability to manage multiple projects and deadlines effectively.

Who Should Apply?

This internship is perfect for students who enjoy solving problems, improving processes, organizing information, and making things work better. If you're curious, detail-oriented, and excited by the idea of building something that will have a lasting impact on an organization, this is an opportunity to gain hands‑on experience while developing skills that will benefit you throughout your career.

If you're eager to learn, excited to take on new challenges, and looking for an internship that combines purpose, professional growth, and hands‑on experience, we'd love to have you join our team this summer.

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.