Digital Ops & Analytics Intern

Rockland Trust; Hingham (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Rockland Trust is seeking a Digital Banking Systems Analyst Intern to support the technology behind online and mobile banking, data analytics, and reporting. You will work with Digital Banking, IT, Operations, and vendor partners on real projects and gain experience in FinTech, systems management, and product support.

You’ll participate in a collaborative summer intern project, develop professional skills, and contribute to customer experiences in a regulated banking environment.

Qualifications

• Rising junior or senior pursuing a Bachelor’s degree in one of the listed fields.
• Strong computer skills with proficiency in Microsoft Excel.
• Excellent written and verbal communication abilities.
• Analytical, problem‑solving, and organizational skills.
• Ability to learn new systems quickly and work well in a team.
• Attention to detail and ability to handle multiple tasks.

Responsibilities

• Assist with support of digital banking systems, including online and mobile platforms.
• Research, document, and troubleshoot system issues and requests.
• Participate in system testing for upgrades and new features.
• Analyze data and prepare reports using Excel and other tools.
• Create and maintain process documentation and workflows.
• Support special projects and process improvement initiatives.
• Collaborate across departments to understand business needs.

Skills

Analytical skills

Problem solving

Organizational skills

Written and verbal communication

Learning agility

Teamwork

Education

Business

Information Systems

Computer Science

Data Analytics

Finance

Mathematics

Or a related field

Tools

Microsoft Excel

Job description

Help Shape the Future of Digital Banking. Analyze Data. Solve Problems. Power Great Customer Experiences.

Digital Banking Systems Analyst Intern

Every day, thousands of customers rely on digital banking tools to manage their finances, pay bills, transfer money, and stay connected to their accounts anytime, anywhere. Have you ever wondered what happens behind the scenes to make those experiences seamless, secure, and reliable?

As a Digital Banking Systems Analyst Intern, you'll gain hands‑on experience supporting the technology and systems that power modern banking. This is an exciting opportunity for students who enjoy technology, analytics, problem‑solving, and learning how digital products are built, maintained, and improved.

You'll work alongside experienced professionals across Digital Banking, Information Technology, Operations, and vendor partners while gaining valuable exposure to financial technology (FinTech), systems management, data analysis, and digital product support.

In addition to your day‑to‑day responsibilities, you'll participate in a collaborative summer intern project, partnering with fellow interns to solve a real business challenge, develop recommendations, and present your findings to organizational leadership.

This internship is designed to help you learn, grow, expand your professional network, and build career‑ready skills that can support future opportunities in technology, business analytics, financial services, product management, operations, and beyond.

What You'll Do

Gain Real‑World Experience Supporting Digital Banking Technology

As a member of the Digital Operations & Analytics Team, you'll work closely with the Digital Banking Analyst Manager and Digital Banking professionals to help support the systems and tools that customers interact with every day.

You’ll gain exposure to a variety of customer‑facing digital solutions, including:

• Online Banking
• Mobile Banking
• Bill Pay Services
• Digital Banking Platforms
• Banking Technology Solutions

This role offers the opportunity to see how technology, business operations, data, and customer experience come together within a modern financial institution.

Key Responsibilities

As a Digital Banking Systems Analyst Intern, you will:

• Assist with the support and monitoring of digital banking systems, including online and mobile banking platforms.
• Help research, document, and troubleshoot system issues and support requests.
• Participate in system testing for upgrades, enhancements, and new features.
• Analyze data and help prepare reports and operational metrics using Excel and other reporting tools.
• Create and maintain process documentation, workflows, and reference materials.
• Support special projects and process improvement initiatives related to digital banking and banking technology.
• Collaborate with Digital Banking, Information Technology, and other departments to understand how digital systems support customer and business needs.
• Gain exposure to vendor relationships, system management, and technology operations within a regulated banking environment.
• Participate in collaborative summer intern projects.

What You'll Learn

Throughout the summer, you'll gain practical exposure to:

• Digital banking platforms and customer‑facing financial technology solutions.
• Banking operations and technology management.
• System support, troubleshooting, and issue resolution processes.
• Software testing, upgrades, and feature implementation.
• Data analysis and operational reporting.
• Business process documentation and workflow management.
• Cross‑functional collaboration between technology and business teams.
• Financial technology (FinTech) trends and innovations.
• Professional communication, project management, and presentation skills.

You’ll leave with a deeper understanding of how technology drives the customer experience and supports business operations within the financial services industry.

What You’ll Gain

This internship is designed to help you build both technical and professional skills that employers are looking for.

By the end of the summer, you’ll have:

• Hands‑on experience supporting real‑world digital banking systems.
• Exposure to financial technology and digital product operations.
• Experience analyzing data and translating information into actionable insights.
• Opportunities to improve your troubleshooting and problem‑solving abilities.
• Increased confidence working with technology platforms and business applications.
• Mentorship from experienced Digital Banking and technology professionals.
• Exposure to cross‑functional teamwork and project collaboration.
• Executive presentation experience through the summer intern project.
• Meaningful accomplishments and practical experience that can help differentiate you in future internships and full‑time career opportunities.

The Summer Intern Experience

At Rockland Trust, interns are more than observers. You’ll be treated as a valuable member of the team and given opportunities to contribute to meaningful projects that make an impact.

As part of our internship program, you’ll also participate in collaborative summer project where you’ll:

• Partner with interns.
• Tackle a real business challenge.
• Develop creative solutions and recommendations.
• Strengthen teamwork and leadership skills.
• Build relationships across the organization.

This experience helps you develop confidence, professional presence, and real‑world business skills that will benefit you throughout your career.

Required Qualifications

• Rising junior or senior pursuing a Bachelor’s degree in:
  • Business
  • Information Systems
  • Computer Science
  • Data Analytics
  • Finance
  • Mathematics
  • Or a related field
• Strong computer skills, including proficiency in Microsoft Excel.
• Strong analytical, problem‑solving, and organizational skills.
• Excellent attention to detail.
• Effective written and verbal communication skills.
• Ability to learn new systems and technology quickly.
• Ability to work both independently and collaboratively in a team environment.

Preferred Qualifications

• Experience using Excel for data analysis, reporting, pivot tables, formulas, or charts.
• Coursework or project experience involving data analysis, information systems, programming, or business technology.
• Exposure to application testing, troubleshooting, or technical support through coursework, internships, student organizations, or extracurricular activities.
• Interest in digital banking, financial technology (FinTech), banking operations, or business systems.

Who Should Apply?

This internship is a great fit for students who are curious about technology, enjoy solving problems, love working with data, and want to understand how digital products support customers every day. Whether your interests are in technology, analytics, systems management, FinTech, product development, or business operations, you’ll gain valuable real‑world experience while building the skills needed for long‑term career success.

If you’re excited about technology, eager to learn, and looking for an opportunity to make an impact while building your future career, we’d love to have you join our team this summer.

At Rockland Trust you’ll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.