Security Operations Communications Center (SOCC) Officer

ADP, Inc.; Denver (CO); On-site; USD 33,000 - 39,000; Full time

Job summary

Patriot Group International Inc. seeks a Security Operations Communications Center (SOCC) Officer in Denver, CO. The role supports the security team by handling communications, incident response, and logs while ensuring client service excellence in a secure facility environment.

The position requires state certification, clean background, and the ability to work day/night shifts in a fast-paced environment. PGI emphasizes a hybrid of security and risk management across high-threat environments.

Qualifications

• State Security Officer certification including online application, fingerprints, and background check.
• Reliable transportation during all seasons.
• Fluent in English (speak, read, write).
• High School diploma or GED.
• Pass pre-employment drug screen and random drug testing.

Responsibilities

• Deliver exceptional customer service to clients and visitors.
• Answer and triage incoming emergency and non-emergency phone lines.
• Serve as the primary point of contact for all communications during an incident.
• Maintain situational awareness and relay information to field personnel and management during emergencies.
• Notify appropriate personnel per post orders during incidents or activations.
• Maintain accurate security logs of calls, units, and outcomes.
• Adhere to escalation matrices and notification trees.
• Operate access control and security equipment as required.
• Monitor intrusion and fire detection systems and video surveillance.
• Produce detailed security incident and daily operating reports.
• Support other life safety duties as identified in post orders.

Skills

Customer service

Emergency triage

Communication

Access control

Education

HS Diploma / GED

Tools

Intrusion alarms

Video surveillance

Job description

Security Operations Communications Center (SOCC) Officer

Roughneck Full Time Mission Support Denver, CO, US

Position Type: Full-Time, Non-Exempt

Shift: Day/Night

Pay Range:$24.00 - $28.00/hr

Patriot Group International Inc. (PGI), voted #1 Best Place to Work by Virginia Business Magazine and the Best Companies Group, offers an unrivaled hybrid of specialized services by combining the disciplines of security and risk management with an unequalled special operations and intelligence perspective.

We are looking to hire a SOCC Officer to join our team in Denver, CO. This position reports to the Project Manager.

The SOCC Officer Shall provide security and protective service in accordance with client’s corporate policies and security and crisis management plans and procedures, which may include, but are not limited to the following general tasks:

• Deliver exceptional customer service to clients and visitors
• Answer and triage incoming emergency and non-emergency phone lines
• Serve as the primary point of contact for all communications during an incident
• Serve as the communication hub during emergencies, maintaining situational awareness and relaying information to field personnel and management
• Notify appropriate personnel (management, tenants, facilities) per post orders during incidents or system activations
• Maintain accurate Communications Center logs, including all calls for service, dispatched units, and outcomes
• Adhere to all escalation matrices and notification trees as outlined in post orders
• Access control and physical security principles
• Operation of intrusion alarms, production, and fire detection equipment as well as video surveillance equipment operation
• Accurate communication of security information and procedures
• Operation of entry and egress access control equipment
• Roving foot patrols of interior and exterior building areas
• Identification badge process production
• Production of complete and detailed security incident and daily operating reports
• Monitoring and responding to intrusion detection systems
• Responding, as necessary, to support other life safety duties as identified in post orders and standard operating procedures
• Any other activity as requested by Supervisor/Project Manager.

Required Qualifications:

• Ability to complete state Security Officer certification, including the online application process, fingerprints, and background investigation
• Must have reliable transportation during all seasons
• Must fluently speak, read, comprehend, and write in English
• Must have High School diploma or GED
• Ability to pass a pre-employment drug screen and periodic random drug screening

Preferred Qualifications:

• Possess a current City of Denver-issued Security Guard License
• Security, military, or law enforcement experience
• Demonstrated history of safe and successful security operations experience in highly secure facilities

Physical Requirements:

• This position requires lifting, standing, walking, sitting, and bending throughout the workday; with some workdays being up to 12 hours.

Patriot Group International Inc. is a global mission support service provider with expeditionary capabilities, providing services to select clients within the intelligence, defense, and private sectors. PGI is a veteran-owned and operated company with experience performing in over 50 countries, including austere and high-threat environments.

DISCLAIMER:
Patriot Group International Inc. is proud to be an Aff… PGI maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.