Security Operations Center Officer — 24/7 Communications

ADP, Inc.; Denver (CO); On-site; USD 33,000 - 39,000; Full time

Job summary

Patriot Group International Inc. seeks a Security Operations Communications Center (SOCC) Officer in Denver, CO. The role supports the security team by handling communications, incident response, and logs while ensuring client service excellence in a secure facility environment.

The position requires state certification, clean background, and the ability to work day/night shifts in a fast-paced environment. PGI emphasizes a hybrid of security and risk management across high-threat environments.

Qualifications

• State Security Officer certification including online application, fingerprints, and background check.
• Reliable transportation during all seasons.
• Fluent in English (speak, read, write).
• High School diploma or GED.
• Pass pre-employment drug screen and random drug testing.

Responsibilities

• Deliver exceptional customer service to clients and visitors.
• Answer and triage incoming emergency and non-emergency phone lines.
• Serve as the primary point of contact for all communications during an incident.
• Maintain situational awareness and relay information to field personnel and management during emergencies.
• Notify appropriate personnel per post orders during incidents or activations.
• Maintain accurate security logs of calls, units, and outcomes.
• Adhere to escalation matrices and notification trees.
• Operate access control and security equipment as required.
• Monitor intrusion and fire detection systems and video surveillance.
• Produce detailed security incident and daily operating reports.
• Support other life safety duties as identified in post orders.

Skills

Customer service

Emergency triage

Communication

Access control

Education

HS Diploma / GED

Tools

Intrusion alarms

Video surveillance

Job description

Patriot Group International Inc. seeks a Security Operations Communications Center (SOCC) Officer in Denver, CO. The role supports the security team by handling communications, incident response, and logs while ensuring client service excellence in a secure facility environment.

The position requires state certification, clean background, and the ability to work day/night shifts in a fast-paced environment. PGI emphasizes a hybrid of security and risk management across high-threat environments.