Security Operations Center Specialist

Renew Cannabis Co.; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Green Thumb Industries (GTI) is seeking an on-site Physical Security SOC Specialist to join our Asset Protection team. The role focuses on protecting people, facilities, and assets with CCTV monitoring, alarm response, and access control oversight.

The ideal candidate will thrive in a fast-paced environment, demonstrate strong situational awareness, and communicate clearly. Night shifts and weekend availability are required in a dynamic cannabis industry setting.

Qualifications

• 3+ years in physical security, dispatch, emergency operations, or SOC environment preferred.
• Experience with CCTV monitoring, alarm response, and access control systems preferred.
• Adaptable and solutions-oriented with strong critical thinking and decision-making skills.
• Strong verbal and written communication under pressure.
• Able to work nights/weekends and adapt to changing priorities.

Responsibilities

• Monitor CCTV, alarm systems, and access control platforms to detect and respond to security incidents.
• First point of contact for physical security events including alarms and notifications.
• Coordinate with internal teams to mitigate disruptions and restore operations.
• Liaise with site leadership and law enforcement during incidents.
• Execute incident management protocols and maintain logs.
• Provide real-time situational awareness and risk assessments to leadership.
• Manage service calls for security equipment via ticketing platforms.
• Perform remote audits, alarm testing, and credential updates.
• Participate in After Action Reviews to identify improvements.
• Contribute to development of security protocols and business continuity plans.

Skills

CCTV monitoring

Alarm response

Access control systems

Incident management

Clear communication under pressure

Night/weekend availability

Education

High School Diploma

College degree preferred

Tools

Everbridge

Ticketing systems

Job description

Shift Available: 10 PM - 8:30 AM CST, 4 days/week

The Role

Green Thumb Industries (GTI) is seeking an on-site Physical Security Operations Center (SOC) Specialist to join our Asset Protection team. This role focuses on physical security and business continuity. SOC Specialists monitor security systems, respond to incidents, and coordinate with internal teams and law enforcement to protect our people, facilities, and assets.

The ideal candidate thrives in a fast-paced environment, demonstrates strong situational awareness, and approaches challenges with a solutions-based and adaptable mindset. They will need to multi-task effectively, make sound decisions under pressure, and always communicate clearly.

Responsibilities

• Monitor CCTV, alarm systems, critical event management (CEM) platforms (Everbridge), and access control platforms to detect and respond to security incidents across GTI facilities.

• Act as the first point of contact for physical security events, including panic and hold up button activations, alarms, and emergency notifications.

• Coordinate with internal partner teams (cybersecurity, IT, facilities, etc.) to mitigate business operations disruptions and restore normal operations.

• Liaise with site leadership and law enforcement during and after incidents to ensure safety and compliance.

• Execute incident management protocols, document events accurately, and maintain detailed logs.

• Deliver real-time situational awareness and risk assessments to leadership during critical events.

• Manage service calls for security equipment and support troubleshooting through ticketing platforms.

• Perform remote audits, alarm testing, and credential updates.

• Participate in After Action Reviews (AARs) to identify improvement opportunities and recommend actionable solutions.

• Contribute to the development and enhancement of security protocols, emergency operations plans, and business continuity processes.

Qualifications

• 3+ years in physical security, dispatch, emergency operations, or SOC environment is preferred.

• Experience with CCTV monitoring, alarm response, and access control systems is preferred.

• Adaptable and solutions-oriented, with strong critical thinking and decision-making skills.

• Strong verbal and written communication skills under pressure.

• Proven ability to multi-task and prioritize effectively in high-pressure situations.

• Ability to work nights/weekends and adapt to changing priorities.

• Professional integrity and ability to handle confidential information.

• High School Diploma preferred; college degree preferred.

Additional Requirements

• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid driver’s license
• Must be a minimum of 21 years of age
• Must be approved by state badging agency to work in cannabis industry

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range

$55,000 - $65,000 USD