Security Officer

Mayo Clinic; Mankato (MN); On-site; USD 30,183 - 40,776; Part time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA and FSAs

Retirement package

Job summary

Mayo Clinic is seeking a Security Officer to provide professional customer service and maintain security presence across Mayo Clinic locations in Minnesota. The role involves patrolling property, assisting visitors and staff, enforcing policies, and documenting incidents.

Candidates should be prepared to work nights and weekends, operate radios and emergency systems, and participate in evacuations and emergencies as part of a team.

Qualifications

• High school degree or GED equivalent required.
• Associate’s degree in law enforcement, criminal justice, security, or related field preferred; minimum two years of experience in a customer service, military, security position and/or similar role; healthcare setting preferred.
• Experience with patrolling, incident report writing, defensive tactics, emergency response, lock/unlock procedures, door access and CCTV camera operation.
• Experience with Windows XP or newer and intermediate MS Office; security technology familiarity preferred.
• Strong customer service and interpersonal skills to interact with patients, visitors and employees; strong written and verbal skills; strong problem-solving skills.
• Demonstrated ability to restrain potentially violent individuals, remain calm and take control during emergencies.

Responsibilities

• Provide professional customer service and security presence.
• Proactively patrol Mayo Clinic property and sensitive areas; assist visitors, patients, and staff; deter incidents.
• Enforce Mayo policies; respond to complaints and service calls; prepare incident reports and logs.
• Operate a two-way radio; coordinate with security and emergency responders; work in security control centers.
• Adapt to stressful situations; manage altercations and emergencies with sound judgement.
• Assist in evacuations for patients, volunteers, visitors and staff; participate in team emergency responses.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Problem-solving

Crisis management

Teamwork

Education

High school diploma or GED

Associate’s degree in law enforcement or related field

IAHSS Healthcare Security Officer certification (within 6 months)

AVADE CPR/AED training within 1 year

Tools

CCTV operations software

Security technology systems

Microsoft Office

Job description

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Mayo Clinic Global Security Officers provide a professional level of customer service and security presence.

A security officer will proactively patrol Mayo Clinic property and security‑sensitive areas, assist visitors, patients and staff as needed, and help prevent and deter fire, theft, vandalism, illegal entry and other incidents.

The officer may utilize a security vehicle on a regular or occasional basis; enforce Mayo policies and respond to complaints and service calls, prepare incident reports/activity logs, and may work in the security control centers.

They adapt to unpredictable and stressful situations; manage altercations and emergency crises professionally; operate and communicate on a two‑way radio; exhibit good judgment, maturity, initiative, tact and diplomacy when dealing with people in stressful situations.

They frequently walk, stand, stoop, bend, lift, pull, climb, reach, push and occasionally run, moving quickly up and down stairwells without assistance; assist patients, volunteers, visitors and staff with emergency evacuations, including handling emergency evacuation devices used to transport patients and others to safety; make effective first‑responder decisions and work as a team with other emergency responders, including law enforcement and fire/rescue personnel.

They are able to work nights and weekends for security and protection assignments and when required by emergency or special situations.

This position may be required to carry and deploy a taser.

Not eligible for sponsorship; visa sponsorship not offered.

Qualifications

High school degree or GED equivalent is required.

Associate’s degree in law enforcement, criminal justice, security, or a related field preferred; minimum two years of experience in a customer service, military, security position and/or a similar role; experience in a healthcare setting preferred.

Experience in patrolling, incident report writing, defensive tactics, emergency response, lock/unlock procedures, door access and CCTV camera operation.

Experience with Windows XP or newer as well as intermediate skills in Microsoft Office software applications; technical aptitude to work with Security Technology is preferred.

Strong customer service and interpersonal skills to interact with patients, visitors and employees; strong written and verbal skills; strong problem‑solving skills are necessary.

Demonstrated ability to restrain potentially violent individuals, remain calm and assume control of emergency situations.

Must maintain routine and ongoing training and development as required by the organization or department.

Must have and maintain a valid driver’s license with an acceptable driving record; must obtain certification from the International Association for Healthcare Security and Safety (IAHSS) as a Healthcare Security Officer within six months; training certification in AVADE Workplace Violence Training, basic CPR and AED required within one year.

Exemption Status

Nonexempt

Compensation Detail

$21.91 – $29.60/hour; education, experience and tenure may be considered along with internal equity when job offers are extended.

Schedule

Part Time.

Shifts will vary between days, evenings and overnights. Holidays and weekends may be required; weekends as needed.

Site Description

Mayo Clinic locations include Phoenix/Scottsdale, Arizona; Jacksonville, Florida; Rochester, Minnesota; and Mayo Clinic Health System campuses throughout Midwestern communities, with international locations.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.