Security Operations Center Operator

Triple Canopy; Cambridge (MA); On-site; USD 77,145,600 - 82,656,000; Full time

Job summary

Triple Canopy in Cambridge, MA seeks a Security Operations Center (SOC) Level 1 Operator to monitor CCTV, alarms, and dispatch teams. You will observe multiple screens, track patterns, and coordinate rapid responses to incidents.

This role requires familiarity with Lenel, Genetec, CCURE, Intellicene, and other PSIMS tools, plus strong English communication and MS Office skills. Rotating shifts cover 24/7, with physical tasks and monitor obligations.

Qualifications

• High school graduate or equivalent.
• Minimum of two years security/dispatch experience.
• Proficient in Microsoft Excel and PowerPoint and strong computer skills.
• Fluent in English (spoken and written).

Responsibilities

• Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center.
• Dispatch security personnel quickly to incidents.
• Operate CCTV and access control software in coordination with the SOC.
• Draft/update SOPs, processes, and systems for video monitoring and incident management.
• Communicate clearly under stress and document observations.

Skills

Excel/PowerPoint proficiency

English proficiency

Computer literacy

Education

High school diploma or equivalent

Tools

Intellicene

CCURE

Lenel

Genetec

PSIMS

MS Office

Job description

Position Summary

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch specialist. The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator must be organized and maintain daily logs of activities from security cameras and security teams.

Pay Transparency / Compensation

$28.00 per hour

Responsibilities

• Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Experience in using CCTV and alarm monitoring / access control software in coordination with a communication or security operations center.
• Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Communicate verbally or in writing in a clear and concise manner while in stressful situations.
• Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership.
• Draft Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel.
• Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations.
• Observe and recognize patterns of activity and coordinate appropriate security monitoring and response.
• Monitor cameras and be able to identify and predict suspicious/criminal activity. Make every effort (through observations and documentation) to identify potential threats to the client's corporate critical infrastructure: people, facilities, assets, and brand/reputation.
• Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) on a daily basis.
• Maintain a log of all rotating shifts' activities including notifications from security partners.
• Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern.
• Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions. To include radio transmissions and using a notification platform.
• Take responsibility for assigned tasks.
• Other services and support as needed.
• The position may require extensive sitting for long periods of time, watching monitors, walking around the facility outside in rain, wind or other poor weather conditions and kneeling and stooping to look under or inside vehicles or containers.
• Must be able to use a computer.
• Must be able to operate a vehicle safely.

Qualifications

• High school graduate or equivalent
• Minimum of two years of experience working in a security environment or dispatch center
• Must be proficient in Microsoft Excel and PowerPoint
• Must have strong computer skills
• Proficiently speaks and writes English
• Proficient in English composition
• Must be able to sit or stand for long periods of time without debilitating discomfort
• Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
• Must meet all physical and psychological standards as required by the contract.
• Local travel or participation in shift work may be requested.

Preferred Qualifications and Skills

• College Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs.
• Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
• Proper radio transmission experience

  Served in the Military, Law Enforcement, Government, or Private Security