SOC Operator - GRAVE Shift

Securitas Global Clients America; Sunnyvale (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Paid holidays

Paid time away from work

Job summary

Securitas Global Clients America is looking for a SOC Operator to monitor alarms and conduct video surveillance to ensure security operations run smoothly. This role involves real-time event monitoring, incident logging, and emergency coordination with authorities.

The ideal candidate will have a high school diploma, a valid guard card, and relevant experience in security operations. Benefits include medical coverage and a retirement plan, highlighting our commitment to employee welfare.

Qualifications

• High school diploma or equivalent required.
• Valid guard card is mandatory.
• Demonstrated analytic and critical thinking skills.

Responsibilities

• Monitor alarms and video surveillance in real time.
• Coordinate emergency dispatch operations accurately.
• Conduct archival video review and compile evidence.

Skills

Analytic skills

Critical thinking skills

Security surveillance software

Radio and telephone operation

Adaptability

Education

High school diploma or equivalent

Valid guard card

Tools

CCTV

Alarm monitoring systems

Communication devices

Job description

SOC Operator

Essential Functions

• Monitor alarms, video surveillance systems, and AI‑assisted detection platforms to identify, validate, and triage security events in real time.
• Perform advanced CCTV monitoring, multi‑camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.
• Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.
• Receive, evaluate, and respond to emergency and non‑emergency calls from employees, vendors, field guards, and law enforcement.
• Coordinate multi‑channel dispatch operations via radio, telephone, and digital communication tools to provide timely direction to the field.
• Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.
• Utilize AVERT workflows, databases, and ticketing systems to record and escalate equipment malfunctions, outages, and system health concerns.
• Conduct first‑level troubleshooting and device validation (cameras, alarms, access control) and coordinate with technical teams for resolution.
• Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.
• Assist with post‑incident reporting, evidence gathering, and after‑action review documentation as required by Security Leadership.
• Monitor regional trends, repeat alarms, and system anomalies to support root‑cause analysis and proactive risk identification.
• Follow established SOPs, support process improvements, and participate in scenario‑based training to maintain operator readiness and performance.
• Coordinate closely with Security Operations Center staff to document officer dispatches, incident responses, and field activity accurately.
• Support special requests from Security Leadership related to investigations, video pulls, system evaluations, and alarm analytics.
• Perform additional duties as assigned or requested by AVERT Leadership to support operational integrity and incident response effectiveness.

Qualifications

• High school diploma or equivalent.
• Valid guard card.

Work Experience Must Include

• Demonstrated analytic and critical thinking skills and ability to conduct investigations with audio‑visual tools and related programs.
• Ability to prioritize workload based on severity or impact on customer.
• High level of competency with security surveillance software and programs.
• Experience operating radio, telephone equipment, and/or console monitors.
• Ability to adapt in a dynamic work environment while handling pressure.

Preferred Qualifications

• One year or more of experience working in a medium to high‑volume emergency services dispatch.
• One year or more of experience working in Loss Prevention as an Asset Protection or Loss Prevention undercover agent with video review, download, and live tracking of subjects.
• One year or more of experience leveraging Lenel Alarm Monitoring System, GENETC Security Monitoring system, or similar security monitoring systems to conduct investigations and coordinate with stakeholders.
• One year or more of experience creating request for service tickets to maintain security surveillance systems and access control systems.

Mandatory Requirements

• Alarm monitoring.
• CCTV monitoring.
• Camera surveillance.
• Archival video review.
• Answering phones; operate IP‑based telephone system.
• Radio dispatch; use multi‑channel communications.
• Radio and call logging.
• Incident report information collection.
• Security equipment functionality trouble ticket information gathered and submitted to correct support group.
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center role.

Working Conditions

• Maintain composure while dealing with authorities, executives, clients, staff, and the public, occasionally under urgency and pressure.
• May undergo background and reference checks, substance testing, behavioral selection survey, and mandatory licensing requirements.
• Directing and disciplining staff positively.
• May be required to work overtime without advance notice.
• Ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage, and operation of controls.
• Seeing, hearing, speaking, and writing clearly for communication and incident reporting.
• Frequent sitting, standing, walking, occasional climbing stairs, and walking up inclines or uneven terrain.
• Occasional reaching, stooping, kneeling, crouching, crawling.
• Frequent lifting up to 10 pounds and occasional lifting up to 25 pounds; additional moving ability as required.
• May require vehicle use to perform duties.
• May be required to perform stressful and physical activity.
• May be exposed to inclement weather or environments requiring protective gear and safety awareness.
• May handle sensitive and confidential information.

Benefits

• Retirement plan.
• Employer‑provided medical and dental coverage.
• Company‑paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.