Security Operations Center Officer, Austin Facilities Management

City of Austin; United States; Presencial; USD 36.000 - 42.000; Jornada completa

Descripción de la vacante

The City of Austin is seeking a Security Operations Center Officer to monitor access control, CCTV, and alarms across City facilities. You will respond to incidents, coordinate with law enforcement, and provide guidance to security staff during shifts.

You will document incidents, generate reports, and support after-hours operations, including on-call and overtime as needed. Strong customer service and calm decision-making are essential for success in high-pressure environments.

Formación

• Graduation from an accredited high school or equivalent; two years in an SOC.
• Experience with CCTV, access control, and alarm systems preferred.
• Strong customer service skills and ability to stay calm under pressure.

Responsabilidades

• Oversees security and access control procedures for all security posts.
• Monitors alarms and cameras, responds to incidents, and investigates threats.
• Disseminates information to management and security staff during incidents.
• Provides direction and training to site officers and contract personnel.
• Documents incidents and prepares periodic reports for management.

Conocimientos

Access control systems

CCTV monitoring

Incident management

Customer service

Communication skills

Security operations

Educación

High school diploma or equivalent

2+ years in security operations center

Herramientas

Microsoft Word

Security software

Two-way radios

Descripción del empleo

About This Position The Security Operations Center (SOC) Officer plays a key role in ensuring the safety and security of City facilities. This position is responsible for monitoring access control systems, CCTV, and alarms, responding to incidents, and serving as the central point of contact during each shift. The SOC Officer coordinates with law enforcement, dispatches response teams, documents incidents, and provides guidance and training to security personnel. Ideal candidates will have experience in security monitoring, incident management, and customer service, with the ability to remain calm and effective in high-pressure situations and emergency events.

Purpose

This position monitors a variety of security technologies including access control, video surveillance, and alarm systems to provide security services for all properties and act as shift point of contact by providing training, technical guidance, or support during security-related incidents.

Duties, Functions and Responsibilities

• Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.
• Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.
• Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.
• Identifies and notifies management of vacant security posts.
• Provides direction and training to site officers and contract employees as needed to accomplish service goals.
• Monitors welfare of security personnel working after-hours and remote assignments.
• Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.
• Maintains the security and confidentially of sensitive security information.
• Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.

Knowledge, Skills, and Abilities

• Knowledge of Federal, State, and Local laws and ordinances.
• Knowledge of City practices, policies, and procedures.
• Knowledge of training techniques and principles.
• Knowledge of critical infrastructure security requirements and protocols.
• Knowledge of electronic security systems.

Skill

• Skill in oral and written communication.
• Skill in using computers and related software applications.
• Skill in using Microsoft applications.
• Skill in using access control systems.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and uncertain situations.
• Skill in data analysis and problem solving.

Ability

• Ability to work in a high-level, high-risk security environment.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to document incidents in Microsoft Word.
• Ability to quickly recognize and analyze irregular events.
• Ability to utilize radio equipment, complying with Federal communication guidelines.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to provide excellent customer service.
• Ability to effectively communicate with the Security team and law enforcement during stressful situations.
• Ability to work during emergencies or bad weather.
• Ability to participate in on-call program and work both scheduled and unscheduled overtime.
• Ability to work varying shifts that include weekends, holidays and possible 12-hour day.
• Ability to climb stairs, walk for extended periods of time, and perform foot patrol.
• Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.

Minimum Qualifications

Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in Security Operation Center.

Licenses and Certifications Required

• Valid Texas Class C Driver License

Preferred Qualifications

• Experience with CCTV, access control, security software, computers, and 2-way radios for monitoring, communication, and incident management.
• Familiarity with a range of security software for tracking, reporting, and managing incidents.
• Experience in dispatching response teams for incidents, accidents, and medical emergencies, ensuring timely and efficient coordination.

Compensation Range

The annual hiring range for this position is $26.10-$30.80

Notes to Candidate

• Potential Shifts: 6:00 AM - 2:00 PM/ 2:00 PM - 10:00 PM/ 10:00 PM - 6:00 AM - Shifts may include 1-2 weekend days.
• Work hours may include after-hours, holidays, and overtime may be required with or without notice.
• Work shift may change according to departmental business needs.
• This position may require on-call or call-back responsibilities.

Driving Requirement (if applicable)

1. This position may require a valid Texas Class C Driver’s License or the ability to obtain one by your hire date.
2. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite.
3. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Travel

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Essential/Critical Employee Designation

Some positions are designated as Critical or Essential. Employees in these roles are required to report to work during emergencies or when operations are modified. This may include working from a designated site or an alternative work location.

Work Conditions

Work hours may vary based on operational needs and may include evenings, weekends, holidays, or on-call assignments.

Must have the ability to read, write and speak English fluently.

A skills assessment may be required as part of the hiring process.

Veteran Preference

Veteran candidates must provide a copy of their DD-214 at the interview to receive the veteran’s preference.

Background Check

A criminal background check may be required, depending on the responsibilities of the position.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation: Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.