Security Operations Center Dispatcher

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Highmark Health in Pittsburgh is seeking a Security Operations Center dispatcher to monitor CCTV and access systems, receive calls, and dispatch staff to routine and emergency situations using a centralized dispatch system.

The role requires a High School Diploma or GED, 1–3 years in Communications or Security, and FBI fingerprint background check. Preferred APCO certification and Criminology associate degree are noted.

Qualifications

• High School Diploma or GED required.
• 1–3 years in Communications or Security.
• FBI fingerprint background check required upon hire.

Responsibilities

• Monitor CCTV and review footage.
• Dispatch resources when issues are found via CCTV.
• Review video as requested.
• Record all calls for service with details in the dispatch system.
• Dispatch calls for service via radio.
• Maintain two-way radio communications and assist officers.
• Receive calls and dispatch appropriate personnel.
• Calls/alarms may originate by telephone, radio, or automated systems.
• Observe CCTV monitors and intervene when needed.
• Monitor inbound communications and alarm systems (radio, phones, access control, etc.).
• Other duties as assigned.

Skills

Microsoft Office

Communication Skills

Travel 0-25%

Education

High School Diploma/GED

Job description

JOB SUMMARY

Company : Highmark Health Job Description : This job is responsible for the multiple monitoring and communications functions for the Highmark Health Security Operations Center. Monitors CCTV and Card Access Systems and Alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations utilizing the centralized dispatch system. Performs electronic queries for vehicle registration, warrant information and sex offender registration status as requested.

ESSENTIAL RESPONSIBILITIES

• Monitor and review of the CCTV system.


• Dispatch required resources as necessary upon discovering issues via CCTV monitoring.


• Review video as requested.


• Record all calls for service within the electronic dispatch system. Records should include the categorized type of request, demographic information on the requestor, location of the call, officer assigned to the call, officer's dispatch time, on scene time and completion time as well as any other pertinent information included within the narrative and associated with each call.


• Dispatch all calls for service via radio.


• Maintain two-way radio communications and respond to officer's needs as requested.


• Receive calls for service and dispatch appropriate personnel to respond.


• Calls or alarms may originate by telephone call, radio or automated systems.


• Observe activity on the CCTV monitors and intervene when necessary.


• Monitor and respond to various forms of inbound communications and alarm systems. This includes, but is not limited to the radio frequency, telephones, access control system alarms and other outside sources.


• Other duties as assigned.

Required

High School Diploma/GED 1 - 3 years in Communications or Security Act 73 FBI fingerprint background check needed upon hire.

Preferred

APCO Certified Public Safety Telecommunicator Associate's Degree in Criminology

SKILLS

Microsoft Office Prioritizing Communication Skills Travel Required 0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type Office-Based Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Rarely

Disclaimer

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services.