Security Operations Center- Dispatcher

Bayhealth; Dover (DE); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Matching 401(k) / 403(b) Plans

Health, dental, and vision insurance

Disability and life insurance

Job summary

Bayhealth Medical Center in Dover, DE seeks a Security Operations Center Dispatcher to act as the on-site call taker for Public Safety and Patient Transport. Dispatches team members, monitors alarms and surveillance, and coordinates resources during activations and emergencies.

Requires a High School Diploma or GED, valid driver's license, and 21+ with clean record. Prior experience is not required; CHSO-Basic within 1 year is preferred. Full-time, on-site position with competitive benefits.

Qualifications

• Education: High School Diploma or GED required.
• Driver License with clean driving record required; CHSO-Basic within 1 year.
• Staff must be 21+ years old with valid license and limited violations.
• No prior experience required for this role.

Responsibilities

• Dispatch on-duty Public Safety and Patient Transport teams and coordinate staffing.
• Utilize access control, video, incident reporting, CAD, radio and telephone systems.
• Monitor fire alarms, access controls, infant abduction and duress alarms.
• Monitor surveillance cameras and direct Security Officers accordingly.
• Brief department leadership on serious incidents and activations.
• Process IDs, vehicle registrations and parking decals as required.
• Collaborate with local/state agencies on investigations; escort agency personnel as needed.
• Perform other duties within scope of responsibilities.

Skills

Public Safety dispatch

Security coordination

Alarm monitoring

Surveillance operations

Education

High School Diploma or GED

Associate Degree Criminal Justice

Tools

Video management systems

Access control systems

Incident reporting systems

Computer aided dispatching

Radio systems

Telephone systems

Job description

Security Operations Center- Dispatcher(Job Id 16476)

Location US:DE:Dover

Post Date 9/23/2026

Category Service and Trade

Close Date

Employment Type Employee

Description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital

Status: Relief 0 Hours

Shift: Variable

SALARY RANGE: 18.73 - 28.09 HOURLY

General Summary:

Performs as the onsite call taker for Bayhealth Public Safety, Emergency Line, and Internal Patient Transport. Dispatches and coordinates all on duty Public Safety and Patient Transport team members throughout the organization. Provides alarm monitoring and security surveillance, reviewing and saving surveillance video as directed. During activation of the Emergency Operations Center, acts as command center call taker.

Department team members are authorized to have limited access to secured medication rooms to perform duties and responsibilities as defined in this job description. Any staff member requiring limited access to secured medication rooms must have a fully completed and signed Medication Security Agreement for Non-Licensed Personnel form on file and available upon request.

Responsibilities:

• 1. Dispatches and coordinates on-duty Public Safety and Patient Transport teams. Promptly responds to and prioritizes telephone requests, assigns staff to perform services such as helicopter arrivals, alarm activations, employee transports/escorts, meal transport, door, and building openings. Make notifications to appropriate hospital staff and assign personnel to locations in the hospital to effectively handle the situation.
• 2. Understand and appropriately utilize security technologies including access control systems, video management systems, incident reporting systems, computer aided dispatching, radio systems, and telephone systems.
• 3. Monitors fire alarm systems, access control, infant abduction systems, and duress alarms for all facilities. Ensure 100% of duress alarms PMs are completed monthly. In addition, monitors alarms specific to facility operations such as boiler pressure low steam, O2 reserves, CHEMPACK storage, medical gases, bone freezer and dispatches appropriate staff or outside agency as necessary.
• 4. Monitors surveillance cameras to ensure the security of the hospital campuses and off-site facilities. Dispatches Security Officers/Constables to investigate any suspicious activity. Controls access to the facilities based on operational procedures.
• 5. Brief the Public Safety Department Director and Manager of any serious (injuries) or incidents where notifications were made.
• 6. Completes employee identification badges, employee vehicle registration, issues appropriate parking decals and enters the information into the automated computer system.
• 7. Collaborates with local and State agencies relative to Medical Center security investigations; directs and/or has agency personnel escorted to hospital buildings and premises
• 8. All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
• Credential(s): Driver License Driving Record Required. CHSO-Basic within 1 year of hire if not already obtained Due to insurance carrier requirements, all staff must be at least 21 years of age with a current class D driver's license with no more than 2 moving violations or accidents in the past 3 years.
• Experience: Required: No experience required.

Preferred Education, Credential(s) and Experience:

• Education: Associate Degree Criminal Justice
• Credential(s): Basic Life Support Certified Safety & Health Official
• Experience: Preferred: One (1) year experience as a Controller or Dispatcher in criminal justice, law enforcement, or related fields.

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