Security Operation Center Supervisor

Inter-Con Security; Pasadena (CA); On-site; Full time

Job summary

A leading global security company is seeking a Supervisor for their SOC in Pasadena, CA. The role involves leading a team of analysts, managing daily operations, and ensuring compliance with security protocols. Ideal candidates will have supervisory experience and a strong customer service orientation.

Benefits

Medical insurance

Vision insurance

401(k)

Tuition assistance

Qualifications

• 1-2 years of experience in security control centers.
• Direct supervisory responsibility of at least 5 direct reports.
• Proficient understanding of security and building management systems.

Responsibilities

• Supervise all personnel in the SOC.
• Implement project plans for operational improvements.
• Compile productivity and performance reports for executives.

Skills

Communication

Customer Service

Leadership

Organization

Problem Solving

Tools

MS Office Suite

Job description

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This range is provided by Inter-Con Security. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $23.00/hr

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary:

Reporting to the SOC Director, the Supervisor will lead a team of SOC Analysts in the day-to-day operations of the organization’s headquarters SOC, located in Pasadena, CA.

Primary Responsibilities

· Supervise all personnel in the SOC.

· Supervise the day-to-day SOC operations.

· Implement project plans developed by the SOC Director for key strategic initiatives designed to improve operations capabilities and responsiveness across the organization.

· Keep the SOC Director apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner

· Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption

· Supervise the effective implementation of Standard Operating Procedures, Post Orders, and similar directives.

· Respond to all communication requests.

· Coordinate with SOC Director to provide information regarding security, life-safety, and other incidents.

· Supervise the effective the implementation of incident notification protocols. g. Monitor CCTV feeds and notify appropriate stakeholders during non-routine events.

· Liaise with local law enforcement and other first responders during incidents.

· Liaise with external stakeholders to provide incident notification during events.

· Ensure the correct deployment and operations of security systems including CCTV, access control and other various technologies.

Requirements

· At least 1-2 years of experience in security control centers (GSOC/SOC)

· Have direct supervisory responsibility of at least 5 direct reports.

· Experience in security operations at a high throughput facility is required

· Ability to effectively communicate verbally and in writing.

· Ability to support First Responders as directed is required.

· Ability to supervise staff.

· Ability to prioritize tasks and work in a fast-paced environment.

· Proficient understanding of security and building management systems is required.

· Proficient understanding of CCTV video managements systems is required.

· Proficient understanding of access control systems is required.

· Proficient in generating incident reports and conducting briefings.

· Experience desired related to security, law enforcement, or intelligence information gathering and interpretation.

· Must be highly organized and available during off-hours, weekends, etc.

· Individual must be professional and reliable.

· Courteous, "customer-service" demeanor is required.

· Individual must possess excellent verbal and written communication skills.

Other Requirements or Competencies

• Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
• Adept in leading teams in complex problem solving.
• Customer Service orientation required.
• Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high tempo environment.
• Excellent time-management, organization and multi-tasking skills required.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• A positive and upbeat team member!

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Writing/Editing, Customer Service, and Administrative

• Industries

  Security and Investigations

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

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