Supervisor Pre-Access Scheduling

Intermountain Healthcare; United States; On-site; Full time

Job summary

A leading healthcare organization seeks a Pre-Access Supervisor responsible for supervising team activities in the Pre-Access Service Center. The role involves overseeing department functions to ensure high-quality patient service and adherence to policies. The ideal candidate will have experience in patient access, strong leadership skills, and a commitment to quality care.

Benefits

Comprehensive benefits package

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• At least three years of experience in Patient Access required.

Responsibilities

• Supervise day-to-day functions of the Patient Access department.
• Monitor workflows to ensure timely delivery of outcomes.
• Contribute to hiring, training, coaching, and disciplinary processes.

Skills

Leadership

Revenue Cycle knowledge

Coaching

Basic computer skills

Problem solving

Understanding of insurance benefits

Customer service

Education

High school diploma or equivalent

Associates degree or higher preferred

Tools

Epic

Job description

Job Description:

A Pre-Access Supervisor is responsible for supervising the daily activities of their assigned team within the Pre-Access Service Center (PASC). This role is responsible for implementing and enforcing department-level policies and quality standards. They oversee department functions to ensure high-quality standards are met with regards to servicing the needs of patients, physicians, regulatory agencies, and caresite departments.

Note: The following states are currently paused for sourcing new candidates or for new relocation requests from current caregivers: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, Washington.

Essential Functions

• Oversee day-to-day functions of the assigned Patient Access department.
• Monitor department-specific workqueues and workflows to ensure timely delivery of outcomes.
• Collaborate with leaders throughout the organization to provide quality care for patients.
• Contribute to hiring, training, coaching, and disciplinary processes for employees.
• Promote the mission, vision, and values of Intermountain Health and adhere to service behavior standards.
• Assign daily work schedules and approve timecards.
• Perform front-line staff duties as required.
• Perform other duties as assigned.

Skills

• Leadership
• Revenue Cycle knowledge
• Coaching
• Basic computer skills
• Problem solving
• Understanding of insurance benefits
• Customer service

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Previous experience with Epic is preferred.
• At least three years of experience in Patient Access is required.
• Ability to work in a fast-paced, goal-oriented environment demonstrated.

Physical Requirements

• Visual acuity to read information, labels, documents, and monitors, and to assess customer needs.
• Frequent verbal communication with providers, colleagues, customers, patients/clients, and visitors.
• Manual dexterity for manipulating supplies and equipment, including frequent computer use.

Location: Peaks Regional Office

Work City: Broomfield

Work State: Colorado

Scheduled Weekly Hours: 40

The hourly rate for this position ranges from $24.84 to $38.26, depending on experience.

We care about your well-being, offering a comprehensive benefits package to support your health and wellness.

Learn more about our benefits here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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All positions are subject to closing without notice.