Security Officer - Shopping Mall

Allied Universal; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Allied Universal, a leader in security services, seeks a Full-Time Flex Security Officer for a shopping mall in downtown Chicago. This role requires flexibility, strong customer service skills, and the ability to adapt to various security assignments, ensuring safety and service excellence.

Benefits

Health insurance and 401k plans

Ongoing paid training programs

Employee discounts

Qualifications

• Must possess a high school diploma or equivalent.
• 1+ year of security experience required.
• Be at least 18 years of age.

Responsibilities

• Patrol interior and exterior mall property.
• Monitor access points and respond to incidents.
• Provide excellent customer service to shoppers.

Skills

Customer service

Safety awareness

Reliability

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Summary:
We are seeking a Full-Time Flex Security Officer for a shopping mall located near downtown Chicago. This position requires flexibility across all shifts and a strong background in customer service and safety awareness. The ideal candidate will have a professional demeanor and the ability to adapt to various post assignments.

Pay Rate: $19.00 / hr

Employment Type: Full Time
Shifts Available: Morning, Afternoon, Evening, Overnight
Workdays: Monday – Sunday

Requirements

• 1+ year of security experience

• Must be able to work flexible shifts as needed

• Non-telecommute position

Duties Include

• Patrol interior and exterior mall property

• Monitor access points and respond to incidents

• Provide excellent customer service to shoppers and staff

• Complete reports and document security activities

• Maintain high visibility and deter unauthorized activity

Allied Universal is hiring a Security Professional Flex Officer. The Security Professional Flex Officer will serve and safeguard clients in a range of industries such as Healthcare, Education, Finance and more. Join a leading team where flexibility meets opportunity. As a Security Professional Flex Officer, you’ll use our exclusive shift-pickup platform to view and claim open shifts based on your availability - giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role and phenomenal career, this position offers unmatched access to hands-on experience and growth opportunities. The Security Professional Flex Officer may be called upon to work irregular shifts at times with little to no advance notice. This position is only a good fit if you have open availability to work any shift, any day. Includes nights and weekends.

RESPONSIBILITIES:

• Perform security patrols of designated areas on foot or in vehicle
• Watch for irregular or unusual conditions that may create security concerns or safety hazards
• Sound alarms or calls police or fire department in case of fire or presence of unauthorized persons
• Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
• Permit authorized persons to enter property and monitors entrances and exits
• Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
• Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post
• Aid customers, employees, and visitors in a courteous and professional manner
• Make emergency notifications as necessary pursuant to site Post Orders

QUALIFICATIONS (MUST HAVE):

• Must possess a high school diploma or equivalent or 5 years of verifiable experience
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company or customer-owned vehicle
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws; Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
• No prior experience required
• Be at least 18 years of age, or higher if required by the state (21 years, if armed)
• Reliability and ability to adapt to different post assignments
• Be able to operate radio or telephone equipment and/or console monitors
• Demonstrated ability to interact cordially and communicate with the public
• Effective oral and written communication skills; able to write informatively, clearly, and accurately
• Active listening and problem-solving skills
• Assess and evaluate situations effectively; identify critical issues quickly and accurately
• Mediate conflict with tact, diplomacy
• Teamwork
• Attention to detail

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Ability to speak, read, and write in multiple languages (e.g., Spanish, Portuguese, French, Arabic)
• Prior security, military, or law enforcement experience

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.