Security Officer - Hilton Chicago

Hilton; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Hilton Chicago is seeking a Security Officer to ensure the safety of guests and staff. Responsibilities include patrolling the premises, responding to emergencies, and maintaining security documentation. We offer competitive pay, benefits, and an inclusive workplace culture where Team Members thrive personally and professionally.

Benefits

Complimentary meals in the Team Member restaurant

Access to DailyPay

Medical insurance coverage

Mental health resources

Paid vacation and sick days

Go Hilton travel program

Debt-free education

Employee stock purchase program

Career growth and development opportunities

Recognition and rewards programs

Qualifications

• Minimum 1 year of security experience required.
• Hotel security experience preferred.
• 2 years customer service experience needed.

Responsibilities

• Patrol hotel premises to identify safety risks.
• Respond to emergencies, including medical emergencies.
• Initiate investigations and write reports as needed.

Skills

Security experience

Customer service

Adaptability

Dependability

Job description

The beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Security Officer to help the team!

Located on South Michigan Avenue and overlooking Grant Park and Lake Michigan, this hotel offers 1,544 guest rooms and suites, 234,000 square feet of meeting and event space, and exceptional dining options.

What will I be doing?

As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Promote safe work practices
• Initiates preliminary investigations into incidents, as needed
• Writes reports and ensures accuracy of necessary documentation, as needed
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner

Pay Rate

The hourly rate is $24.50.

Benefits & Perks

Benefits & Perks

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Complimentary Meals in the Team Member Restaurant

Access to pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family – subject to Collective Bargaining Agreement rules

Mental health resources including Employee Assistance Program

Paid Vacation and Sick or Personal Days, based on Collective Bargaining Agreement rules

Go Hilton travel program: 100 nights of discounted travel

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

What are we looking for?

• Minimum 1 year of Security experience
• Hotel security experience is highly preferred
• Minimum 2 years customer service experience
• Open availability - need to be flexible, able to work any day and shift including overnights, holidays and weekends

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!