Hotel Security & Guest Safety Specialist

Hyatt Hotels Corporation; New Orleans (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career Growth and Advancement

Affordable Benefits after 30 days

Referral Bonuses up to $500

Free and Discounted Room Nights atHyat

Free and Discounted Room Nights atHyat

Paid Time Off

Healthcare FSA

Financial Perks – 401(k) with company‑

Employee Assistance Program

Retail Discounts

Job summary

Hyatt Regency New Orleans is seeking a dedicated Security Officer to help maintain a safe and welcoming environment for guests and colleagues. You will patrol the hotel, respond to incidents, document activities, and assist guests while upholding Hyatt’s guest‑focused standards.

Located in downtown New Orleans, this role offers opportunities to collaborate with leadership, interact with guests, and support a secure, high‑quality hospitality experience.

Qualifications

• Ability to remain calm, observant, and professional in high‑pressure situations.
• Strong communication skills and a guest‑service mindset.
• Experience in security field preferred.

Responsibilities

• Patrol hotel property to ensure the safety of guests, colleagues, and assets.
• Respond promptly to incidents, emergencies, and security concerns.
• Document and report all security‑related activity accurately and thoroughly.
• Assist guests and team members with directions, escorts, and general safety needs.
• Monitor surveillance systems and access points to maintain secure operations.
• Collaborate with hotel leadership and local authorities when necessary.
• Enforce hotel policies and procedures with professionalism and fairness.
• Uphold the welcoming and guest‑focused environment that defines the Hyatt Regency New Orleans.

Skills

Calm under pressure

Strong communication

Guest-service mindset

Job description

Hyatt Regency New Orleans is seeking a dedicated Security Officer to help maintain a safe and welcoming environment for guests and colleagues. You will patrol the hotel, respond to incidents, document activities, and assist guests while upholding Hyatt’s guest‑focused standards.

Located in downtown New Orleans, this role offers opportunities to collaborate with leadership, interact with guests, and support a secure, high‑quality hospitality experience.