Security Officer Patrol Customer Care

Allied Universal; St. Louis (MO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal in Saint Ann, MO is hiring a Security Officer Patrol Customer Care to safeguard clients across Tech/Media/Telecom sites. In this full-time role, you will conduct routine patrols, maintain a visible presence, and deliver exceptional customer service to employees and visitors.

You will document security activity using a tablet, respond calmly to incidents, and escalate as needed per site procedures.

Qualifications

• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Responsibilities

• Provide customer service to employees, visitors, and contractors by enforcing site policies and security procedures.
• Respond to incidents and service requests in a calm, solution-focused manner.
• Perform regular unarmed patrols of the facility, parking areas, and perimeter.
• Monitor access points and movements to maintain awareness of visitors and deliveries.
• Document incidents and patrol activities and relay information to site leadership.

Skills

Customer service

Computer/tablet literacy

Age 18+ for unarmed roles

High school diploma or equivalent

Background check eligibility

Drug screen

Driver's license (for driving roles)

Education

High school diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Patrol Customer Care in Saint Ann, MO, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Unarmed Patrol Officer at a dynamic technology, media, and telecommunications location, you will conduct routine patrols, maintain a visible presence to help deter incidents, and support a welcoming environment for employees and visitors. You will provide exceptional customer service, communicate clearly, and document security-related activity using computer or tablet technology. Join Allied Universal’s agile, reliable, innovative team, where caring, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: $19.63 / Hour

Job Schedule:

DayTimeTue01:45 PM - 11:45 PMWed01:45 PM - 11:45 PMThur01:45 PM - 11:45 PMSat03:00 PM - 11:00 PM

What You’ll Do:

• Provide customer service to employees, visitors, and contractors at a technology, media, and telecommunications location by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Respond to incidents, service requests, and critical situations in a calm, problem-solving manner, escalating concerns according to site procedures.
• Conduct regular and random unarmed patrols of the facility, parking areas, access points, and perimeter to help identify unusual activity or conditions.
• Monitor access activity and help maintain awareness of visitors, deliveries, and contractor movement in accordance with site requirements.
• Document incidents, observations, and patrol activities accurately and communicate relevant information to site leadership and Allied Universal management.

Minimum Requirements:

• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.