Security Officer Patrol Customer Care

Allied Universal; Clarksville (TN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Smart Tools: access to exclusive tech

Career growth and training

Retirement savings plan and health ins

Perks program discounts

Job summary

Allied Universal is seeking a Security Officer Patrol Customer Care in Clarksville, TN to provide excellent customer service while safeguarding client facilities. You will work at a data center location, performing unarmed patrols, monitoring access, and responding professionally to incidents to deter threats and enhance safety.

This full-time role emphasizes teamwork, integrity, and a welcoming environment.

Qualifications

• High school diploma or equivalent required.
• CPR certification preferred.
• Guard Card or license preferred.
• Customer service experience preferred.
• Comfort using a computer or tablet preferred.

Responsibilities

• Provide customer service to personnel, visitors, and contractors at a data center location by carrying out site-specific security-related procedures, policies, and emergency response activities.
• Respond to incidents, alarms, access-control concerns, and critical situations in a calm, problem-solving manner, following established escalation and reporting protocols.
• Conduct regular and random foot and/or vehicle patrols of the facility, perimeter, parking areas, and designated operational areas to help identify unusual activity or conditions.
• Monitor access points and verify authorized entry for employees, visitors, vendors, and deliveries in accordance with site requirements.
• Document observations, incidents, and completed patrol activities accurately and communicate relevant information to Allied Universal leadership and site contacts.

Skills

Customer service

Computer literacy

Education

High school diploma or equivalent

CPR certification preferred

Guard Card or license preferred

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Patrol Customer Care in Clarksville, TN, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. As an Unarmed Patrol Officer at a dynamic industrial location, you will monitor and patrol assigned areas, maintain a visible presence to help deter incidents, and report security-related concerns. You will engage professionally with employees and visitors, provide exceptional customer service, and support a welcoming environment. Guided by Allied Universal’s agile, reliable, innovative, and caring culture, you will work with integrity and teamwork every day.

Position Type: Full Time

Pay Rate: $19.71 / Hour

Job Schedule
DayTimeThur05:00 AM - 05:00 PMFri05:00 AM - 05:00 PMSat05:00 AM - 05:00 PM

What You'll Do

• Provide customer service to personnel, visitors, and contractors at a data center location by carrying out site‑specific security‑related procedures, policies, and emergency response activities.
• Respond to incidents, alarms, access‑control concerns, and critical situations in a calm, problem‑solving manner, following established escalation and reporting protocols.
• Conduct regular and random foot and/or vehicle patrols of the facility, perimeter, parking areas, and designated operational areas to help identify unusual activity or conditions.
• Monitor access points and verify authorized entry for employees, visitors, vendors, and deliveries in accordance with site requirements.
• Document observations, incidents, and completed patrol activities accurately and communicate relevant information to Allied Universal leadership and site contacts.

Minimum Requirements

• At this site there are limited on‑site facilities such as portable toilets and rustic guard shacks.
• CPR certification is preferred.
• A Guard Card or license is preferred.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.