Security Officer - Part Time

Sonesta Hotels International Corporation in; Chicago (IL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company M

401(k) Retirement Plan with Company M

Paid Vacation and Sick Days

Disability Insurance

Employee Perks and Discounts

Critical Illness Insurance

Job summary

Sonesta Hotels International Corporation is seeking a Security Officer to protect guests, employees, and property while delivering professional hospitality. The role emphasizes calm, observant service and collaboration with hotel teams to ensure safety and guest satisfaction.

The position requires strong communication, the ability to remain composed under pressure, and a passion for hospitality. Prior security or guest-service experience is preferred, with flexible availability for evenings and

Qualifications

• Experience in security, hospitality, or guest service preferred.
• Excellent communication and problem-solving skills.
• Ability to stay composed and act decisively in emergencies.
• Flexible availability including evenings, nights, weekends, and holidays.

Responsibilities

• Patrol hotel property and public areas to maintain a safe, welcoming environment.
• Monitor activity and security systems; address safety concerns promptly and professionally.
• Respond to emergencies, alarms, disturbances, and incidents per procedures.
• Assist guests and team members with directions, access, safety concerns, and hospitality support.
• Maintain incident reports and security documentation in line with procedures.
• Coordinate with Front Office, Engineering, Housekeeping, and F&B teams for smooth operations.
• Support VIP arrivals, events, and special functions as needed.
• Follow OSHA, fire safety standards, and company security policies at all times.

Skills

Strong communication

Calm under pressure

Hospitality experience

Team player

Guest service oriented

Job description

Sonesta Hotels International Corporation

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Creating exceptional guest experiences starts with helping guests and team members feel safe, welcomed, and supported at all times. As a Security Officer, you'll help protect guests, employees, visitors, and hotel property while delivering professional, service-focused hospitality throughout the hotel.

This role is perfect for someone who stays calm under pressure, enjoys helping people, and thrives in a fast-paced hospitality environment.

If you're dependable, observant, and passionate about hospitality and safety - we'd love to meet you.

What you'll be doing

• Patrol hotel property, public areas, entrances, parking areas, and operational spaces to help maintain a safe and welcoming environment for guests and team members.
• Monitor hotel activity, guest interactions, operational areas, and security systems to identify and respond to safety or security concerns promptly and professionally.
• Respond to guest concerns, emergencies, alarms, disturbances, accidents, and operational incidents according to hotel procedures and safety standards.
• Assist guests, visitors, and team members with directions, property access, safety concerns, and general hospitality support as needed.
• Monitor surveillance systems, access control systems, radios, and operational security equipment throughout shifts.
• Maintain accurate incident reports, daily activity logs, operational updates, and security documentation according to hotel procedures.
• Support emergency response procedures including evacuations, medical incidents, fire alarms, weather events, and operational disruptions as required.
• Coordinate closely with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless hotel operations and guest satisfaction.
• Support VIP arrivals, conferences, weddings, group business, and special events as needed.
• Follow hotel operational procedures, OSHA regulations, fire safety standards, and company security policies at all times.
• Help foster a safe, welcoming, professional, and guest-focused atmosphere aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

What great looks like

• Previous security, hospitality, hotel operations, law enforcement, military, emergency response, or guest service experience preferred.
• Strong communication, interpersonal, and problem-solving skills with a calm and professional presence.
• Ability to remain composed and make sound decisions during emergency or high-pressure situations.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong attention to detail with a focus on safety, operational awareness, and guest satisfaction.
• Knowledge of security procedures, emergency response protocols, surveillance systems, and hotel safety practices preferred.
• Positive attitude with a dependable, service-focused, and team-oriented mindset.
• CPR, First Aid, AED, security certifications, or law enforcement training preferred where applicable.
• Flexible availability including evenings, overnight shifts, weekends, holidays, and operational coverage as needed.
• A passion for hospitality, teamwork, professionalism, guest engagement, and creating safe and welcoming guest experiences.

Anticipated Pay Range & Additional Job Information

Pay range is $24.00 to $25.00.

The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts
• Critical Illness Insurance

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.