Security Officer

Sonesta International Hotels; New Orleans (LA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA with Company Match

401(k) Match

Paid Time Off

Hotel Discounts

Educational Assistance

Parental Leave

Life Insurance

Disability Insurance

Employee Perks

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels in New Orleans seeks a Security Officer responsible for the safety of guests, employees and visitors. You will protect assets, enforce security policies, and ensure compliance with regulations.

Duties include fire prevention, investigations, and incident resolution to maintain a secure hotel environment. The role requires patrolling, door/window checks, and cooperation with staff across all departments to uphold Sonesta’s service standards and guest experience.

Qualifications

• Regular attendance is required.
• Adhere to grooming standards.
• Ability to stand and walk for extended periods.
• Safely operate a motor vehicle.
• Understand and execute safety and emergency procedures.
• Ability to use emergency equipment.
• Strong communication with guests and staff.
• Read and write effectively.
• Must work mornings, evenings, weekends and holidays.
• Provide high level customer service and interaction with guests.

Responsibilities

• Deliver Sonesta Service in all guest interactions, following the G.U.E.S.T. standards.
• Perform security functions including fire prevention and safety checks.
• Investigate thefts, accidents, and incidents on the property.
• Prevent losses of company and guest property due to theft or crime.
• Ensure a safe and tranquil environment for guests and employees.
• Assist guests and colleagues with safety-related inquiries.
• Complete incident forms and reports; document issues in a timely manner.
• Report deficiencies to appropriate departments for immediate repair.
• Perform other duties as assigned by Management.

Skills

Regular attendance

Grooming standards

Stand and walk

Operate vehicle

Safety procedures

Emergency equipment

Clear communication

Guest service

Read/write

Public interaction

Job description

We're Sonesta International Hotels. The 8th largest hotel company in the U.S. - and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive

bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Security Officer is responsible for the safety and security of all our guests, employees and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations.

The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

Job Description

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Performs normal hotel security functions to include fire prevention and safety checks.
• Investigates thefts, accidents, and other incidents which occur on the property.
• Prevents losses of company and guest's property due to thefts, burglary, pilferage, and other criminal activity.
• Ensures a safe and tranquil environment for guests and employees.
• Assist guests and colleagues on all security and safety related enquiries.
• Resolves guest and employee complaints regarding safety and security matters.
• Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
• Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
• Completes associates forms and reports related to any accidents or issues within the premises of the hotel.
• Immediately report hotel deficiencies to appropriate departments for immediate repair.
• To perform other work related duties as assigned by Management.

QUALIFICATIONS AND REQUIREMENTS

• Regular and punctual attendance.
• Ability to adhere to the property's grooming standards.
• Ability to stand and walk on a continuous basis, and run as warranted.
• Ability to safely operate a motor vehicle during all hours and in all weather conditions.
• Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
• Ability to understand and operate emergency equipment, (for example fire extinguishers, wheel chairs, respirators.)
• Ability to lift, carries, and store in overhead areas approximately 50 lbs.
• Ability to lift and move, in an emergency situation, an immobilized adult.
• Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
• Ability to push and/or pull approximately 75 lbs.
• Ability to work in extreme temperature.
• Ability to utilize communication equipment (for example: telephones, radios, and beepers.)
• Ability to communicate clearly and effectively with guests and other employees.
• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
• Ability to read and write effectively.
• Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.
• Will be required to work mornings, evening, weekends, and holidays.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.